Business Analyst - ServiceNow

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

218316-en_GB

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform.

Our customers look to us for advice, best practice, and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences.

We are expanding our team of Senior Technical Consultants and are seeking individuals who want to grow with us and progress to become Technical Architects. Through real-world experience and participation in the Certified Master Architect and Certified Technical Architect programs, we offer abundant opportunities for our team members to develop their technical skills and gain client-facing experience.

What you’ll do

Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of
ITIL best practice
ServiceNow best practice
Industry trends and use of ServiceNow
Providing business analysis to understand and document customer requirements.
Conduct process workshops to
Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
On smaller projects, where a separate Project Manager has not been assigned, is also responsible for
Managing project tasks and timelines from Computacenter’s perspective
Project progress meetings with the customer
Providing a single point of contact between the customer and internal Computacenter resources
Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
Adopting and conforming to company standards and policies
Leading Sprint review “show and tell” workshops
Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
Working with the Project Manager on the sales to delivery handover.

Experience & Education:

Relevant qualifications or accreditations in ServiceNow
In depth knowledge of the ServiceNow platform in ITSM and one other area
ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines.
7+ years of experience in similar roles
Members of and active contributors to ServiceNow internal communities
Mentor other Process Consultants
Regular advisors to the Solution Consulting team
Can engage with customers at all levels of seniority and communicate the business benefits that a ServiceNow solution can provide.
Can work with all customers and to manage their expectations.
Keep up to date with ServiceNow technology, using relevant industry sources, and use this information in customer conversations.
Demonstrate good verbal and written communication skills.
Use active listening skills and probing techniques to understand the priorities and concerns of others and are self-motivating and capable of working alone or as part of a team.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.