ServiceNow Technical Consulting Team Leader

Computacenter (UK) Ltd • nationwide call

nationwide

212251-en_GB

Life on the team

The ServiceNow Centre of Excellence operates throughout the UK and Europe. We are a team of highly skilled architects, project managers, business and technical consultants responsible for helping Computacenter and our customers maximise the benefits of the ServiceNow Platform - and take pride in regularly receiving the highest customer satisfaction scores.

As a ServiceNow Team Leader in the Centre of Excellence, you will be responsible for the effective management and development of a global team of ServiceNow technical consultants of varying experience. Your primary focus will be on providing effective leadership, fostering a positive work environment, and ensuring the team’s overall performance and well-being. You will work closely with other teams within the CoE to understand their needs and ensure alignment with the team’s goals.

What you’ll do

Team Meetings: Organise and conduct regular team meetings, including one-on-one sessions and performance reviews with team members.
Resource Planning: Monitor and plan resources to ensure adequate support coverage.
Line Management: Hold line management responsibility for a team of ~20 members.
Team Development: Understand and support the strengths and aspirations of team members.
Mentorship: Serve as an advisor and mentor, guiding team members in their day-to-day roles and responsibilities.
Utilisation Management: Take responsibility for optimising team utilisation through the professional development of team members.
Regular Check-ins: Maintain regular, at least weekly, check-ins with team members to stay informed about their challenges, needs, and aspirations.
Development Meetings: Conduct and document Future Focus development meetings for all team members.
Strategic Support: Support company strategy, implementation-specific strategies, and initiatives aimed at driving improvements, collaboration, and knowledge sharing.
HR Support: Uphold and support HR initiatives and policies.
Team Culture: Cultivate a positive team environment and enhance mentoring, with assistance from Senior Technical Consultants acting as buddies/mentors.

What you’ll need

Experience: Minimum of 3 years in a commercial IT services environment, preferably within an ITIL framework.
Leadership: At least 3 years of experience in leading and managing teams.
Respect and Empathy: Demonstrated ability to earn respect from colleagues by balancing leadership responsibilities with empathy and understanding.
Customer Interaction: Proven experience in a user/customer-facing environment, with excellent communication skills and the ability to manage user expectations effectively.
ServiceNow Knowledge: Understanding or awareness of the ServiceNow platform.
Communication Skills: Ability to communicate effectively at all organisational levels, both internally and externally, with strong skills in managing expectations. Excellent written communication skills.
Organisational Skills: Highly organised and structured, capable of managing workloads during busy periods.
Ownership: A proactive approach to taking ownership of issues and seeing them through to resolution.
Continuous Improvement: A commitment to continually reviewing processes, identifying root causes, and finding opportunities for improvement.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!

We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!