ServiceNow Technical Architect

Computacenter (UK) Ltd • Cardiff, Edinburgh, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Nottingham, Reading

Cardiff, Edinburgh, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Nottingham, Reading

212782-en_GB

Life on the team

Join a dynamic and supportive team tackling complex technical challenges by designing and delivering high-quality ServiceNow solutions.

We are looking for an ServiceNow Technical Architect to play a key role in shaping and evolving innovative ServiceNow solutions within Portfolio Innovation & Management. Our work directly enhances Computacenter Services, enabling efficient implementation and ensuring our customers benefit from the latest capabilities of the ServiceNow platform.

You’ll collaborate with a specialist team of experts to design, build, and enhance our suite of ServiceNow solutions—ranging from store applications to fully custom solutions. These applications span integrations, portals, and enterprise-grade workflows, leveraging the full power of the NOW platform. You’ll be instrumental in driving technical excellence, scalability, and innovation while ensuring best practices and architectural integrity.

If you're passionate about solving complex problems and delivering impactful solutions, we'd love to have you on board!

What you’ll do

As a Technical Architect within the team, you will lead the design, development, and enhancement of ServiceNow solutions, ensuring scalability, innovation, and technical excellence. You’ll collaborate with a team of experts to deliver cutting-edge applications—including store apps, integrations, portals, and enterprise-grade workflows—leveraging the full power of the NOW platform.

Your responsibilities will include:

Architecting and delivering high-quality ServiceNow solutions aligned with business objectives.
Applying deep ServiceNow platform expertise across multiple applications to drive innovation.
Translating complex technical challenges into scalable, maintainable solutions while ensuring best practices.
Engaging with stakeholders to understand requirements, resolve complex issues, and prevent escalations.
Staying ahead of industry trends, emerging technologies, and ServiceNow developments to inform future strategies.
Producing high quality technical documentation.
Leading customer meetings and knowledge-sharing sessions to ensure successful adoption and alignment with business needs.
Driving continuous improvement in team processes, tooling, and workflows to enhance efficiency and collaboration.
Identifying opportunities for innovation within ServiceNow and the broader Computacenter ecosystem.

What you’ll need

Over 5 years of experience developing and designing innovative solutions within the ServiceNow ecosystem
Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools
Proficient in Web Technologies (e.g., HTML, CSS, JavaScript, SOAP/REST web services, XML & JSON).
An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback)
Experience with Software Development Lifecycle in Agile and Waterfall projects
Self-managing and capable of working independently or as part of a team
Skilled in managing customer expectations, and translating technical challenges to stakeholders
Ability to contribute to technical solution designs and provide input into bid, project, and technical documents
Effective active listening skills and the ability to understand the priorities and concerns of others.
Able to learn, understand and use new technologies quickly and effectively
UI/UX skills to support our solutions within Portals and Mobile
A strong desire to help others by sharing knowledge, peer reviewing, and contributing to our portfolio of solutions

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!

We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!