ServiceNow Delivery Consultant/Developer

Computacenter (UK) Ltd • nationwide call

nationwide

213496-en_GB

Life on the team

As a Service Delivery Consultant, you’ll be engaged at customer level in delivering support for ServiceNow through all phases of its lifecycle.

You’ll have the opportunity to work across all business sectors with an array of customers and Computacenter teams.

Success is defined by the Service Delivery Consultant’s ability to work with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

You’ll be an integral part of the team, helping us move forward during a period of growth whilst assisting with defining new support offerings to take to market, and ensuring our current offerings remain relevant to our customer base.

What you’ll do

Deliver and support high-quality ServiceNow solutions, offering expert guidance across the Now Platform.
Ensure adherence to coding and design standards, contribute to documentation, and support knowledge transfer.
Troubleshoot complex issues, manage escalations, and maintain strong communication with customers and internal teams.
Mentor colleagues in areas of expertise and contribute to the development of internal standards and best practices.
Stay current with platform capabilities to advise customers on roadmap alignment and feature adoption.
Identify opportunities for service improvement and potential upsell based on customer needs.
Participate in peer reviews, customer meetings, and the transition of implementations into business-as-usual support.
Continuously develop your technical skills through training, certifications, and collaboration with the wider team.

What you’ll need

Essential:

Eligibility for UK Security Clearance (SC) is essential.
3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance.
Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
Solid understanding of the ServiceNow platform, with hands-on experience in troubleshooting and minor development.
A customer-first mindset, with a proactive approach to problem-solving and service delivery.
ServiceNow System Administrator certification (minimum), with at least one Certified Implementation Specialist (CIS) certification preferred.
Experience with JavaScript and familiarity with web services (SOAP/REST) is desirable.
Organised, self-motivated, and capable of managing multiple priorities in a dynamic environment.

Desirable:

Other relevant ServiceNow accreditations/micro certifications.
Proven experience of custom integration development.
Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role.
Bachelor’s degree in computer science or closely related discipline.
ITIL Certification.
Availability to manage customers outside of the UK & Ireland region.
Excellent communication skills to bridge the gap between technical and non-technical stakeholders.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!

We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!