Solution Architect - ServiceNow (SPM)

Computacenter (UK) Ltd • nationwide call

nationwide

214273-en_GB

Life on the team

As a ServiceNow Solution Architect with a specialism in Strategic Portfolio Management (SPM), you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow SPM implementations across diverse industries.

This role requires a blend of technical expertise, business acumen, and stakeholder engagement to drive successful outcomes across the full lifecycle of SPM solutions -from pre-sales and design through to delivery and optimisation.

What you’ll do

Lead the architecture and design of ServiceNow SPM solutions, ensuring alignment with enterprise architecture and customer strategy.
Translate complex business requirements into scalable and sustainable ServiceNow solutions, particularly across Demand, Project, Resource, and Financial Management modules.
Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards.
Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams to ensure value realisation.
Act as a trusted advisor to clients, guiding them through digital transformation journeys and helping them maximise ROI from the ServiceNow platform.
Support pre-sales activities including solution shaping, proposal development, and customer presentations.
Stay current with ServiceNow product developments, particularly in SPM, and contribute to internal capability building and knowledge sharing.

What you’ll need

Required:

Proven experience as a ServiceNow Solution Architect, with a strong focus on SPM implementations.
An understanding of how SPM integrates and interacts with other components of the platform, especially Enterprise Architecture (EA) and Integrated Risk Management (IRM).
Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued.
Deep understanding of the Now Platform and its capabilities and integrations with tools such as Azure DevOps, Jira, and SAP.
Strong knowledge of core modules and workspace architecture.
At least 5 years of experience in delivering Service Management projects in a customer-facing context.
Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices.
Excellent communication and stakeholder management skills, with the ability to influence at all levels.
Experience working in complex, multi-vendor environments across sectors such as public sector, financial services, and manufacturing.

Desirable:

SC clearence or the eligibility and willingness to attain.
Experience leading enablement sessions or advisory boards focused on SPM strategy and capability development.
Participate in knowledge sharing activities and foster a culture of continuous improvement and innovation.
Experience in project and programme delivery is a plus, especially if it helps you bring a practical, outcome-focused perspective to SPM solutions.

Additional information

Country: UK

Location: UK – Travel to customer sites as required

Hours: 37.5

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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ServiceNow Centre of Excellence - Discover a real team like no other!

We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!