Senior ServiceNow Developer

Computacenter (UK) Ltd • Hatfield

Hatfield

210504-en_GB

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.

The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

  • Perform a complex range of development activities to meet business requirements
  • Deliver new or enhance existing functionality through either configuration or development
  • Working on modules such as CSM, FSM, HR Servicedesk and more
  • Work as part of a team to work on functionality as requested by the business, in line with company processes to ensure demands are met
  • Engage with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures
  • Ability to adapt quickly to dynamic team environments
  • Provides specialist guidance and advice to less experienced colleagues
  • Acts as a role model for colleagues with regards to technical and behavioural competencies.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

What you’ll bring

  • Strong understanding of ServiceNow best practises
  • Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills
  • Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc )
  • Extensive experience in IT Service Management (ITSM)
  • Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable
  • Experience of working in a SaaS environment
  • Ability to effectively communicate with all levels of the organization
  • Be highly organized, meticulous, structured and methodical in delivery
  • Ability to work using Agile methodologies
  • Take full ownership of technical and business issues

Additional information

Location: Hatfield, 2/3 days per week hybrid working
Hours: Full-time
Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Get more insights

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Be a part of our IT Consulting and help us shape the digital future!
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Meet Arvind, an IT Consultant, and discover what motivates her, what she enjoys about her role and how she describes her team.
Meet Neil, IT Consultant at Computacenter. Since he was a child, Neil has always had a fascination with discovering how things worked. It's his inquiring mind led to him to join us here at Computacenter.
Meet Neil, IT Consultant at Computacenter. Since he was a child, Neil has always had a fascination with discovering how things worked. It's his inquiring mind led to him to join us here at Computacenter.
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ServiceNow Centre of Excellence - Discover a real team like no other!
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We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
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More Videos
Be a part of our IT Consulting and help us shape the digital future!
Be a part of our IT Consulting and help us shape the digital future!
Meet Arvind, an IT Consultant, and discover what motivates her, what she enjoys about her role and how she describes her team.
Meet Arvind, an IT Consultant, and discover what motivates her, what she enjoys about her role and how she describes her team.
Meet Neil, IT Consultant at Computacenter. Since he was a child, Neil has always had a fascination with discovering how things worked. It's his inquiring mind led to him to join us here at Computacenter.
Meet Neil, IT Consultant at Computacenter. Since he was a child, Neil has always had a fascination with discovering how things worked. It's his inquiring mind led to him to join us here at Computacenter.
ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.

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Daniel West

Daniel West