Customer Solutions Architect

Computacenter (UK) Ltd • Hatfield, London, Milton Keynes, Reading

Hatfield, London, Milton Keynes, Reading

210705-en_GB

Life on the team

Managed Services Sales is a specialist sales function that is accountable for leading the sales effort and securing and growing our services revenues and contract base. As Customer Solutions Architects we apply our experience and knowledge to understand and shape the solution based on the customers strategy and Computacenter's strengths. 

We engage with customers ahead of and during a formal sales cycle to understand, influence and shape the outcome to position Computacenter as a partner of choice. We share the knowledge gathered during these engagements to inform our solutions and ensure our capabilities remain relevant going forward. 

We do this in order to increase the win rate of our annuity services and maximise the opportunity to also grow our Professional and Technology Sourcing services.

What you'll do

Be the technical solution lead during pre-sales and Managed Services sales campaigns.
Ability to articulate Computacenter Managed Services strategy and Vision to C-Suite customers
Act as the Client technical authority for engaging relevant Managed Service technical personnel.
Lead Managed Service technical point of contact for technical governance.
Act as the Client technical authority for engaging relevant Managed Service technical personnel.
Ensure Technical leaders are following standards and processes.
Work with the technical teams to ensure they are focused on efficient delivery of technical services inside and outside of contractual requirements.
Highlight Managed Service technical risks so that any Computacenter exposure to commercial loss can be minimised.
Undertaken knowledge transfer of the client environment to Managed Service Technical Service teams.
Attend Customer opportunity / strategy meetings.
Works with Account team and Service managers on account to identify opportunities.
Aware of new emerging technologies and Industry trends and how they might benefit the client and technical Service provision.

What you'll need

10+ years of IT experience – technical solutions experience and Managed Services
Broad understanding of the IT Services Market, technical trends and competition
Excellent understanding of Computacenter market strategy and Services portfolio as well as in depth understanding of end-to-end infrastructure managed services, ideally with a shared services component
Excellent presentation and communication skills, with the ability to present at large internal and external audiences.
Proven ability to build relationships and communicate effectively at all levels and to influence sales team and customer through sound and well-structured thought processes supported where necessary with articulate and concise written work
Experience of sales processes including bidding, deal structures, negotiation and closures
Understanding of contracts and service contract structures for clients and external partners
Good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, maintenance & logistics, resource planning and project planning.
Ability to analyse situations and make decisions based on limited information and prioritise effectively.
Ability to work under pressure and to prioritise own workload.

Desirable experience/skills

Experience of working within more than one market sector.
Ability to design complex multi technology solutions.
Ability to present at Board level
An understanding of Computacenter's service offerings and professional service propositions.

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our salespeople are trusted with high-profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, the US and beyond. Learn, be inspired and help celebrate the success of your team and your colleagues.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Sharing knowledge

Our regular Sales Summits and Sales University events are there to help you keep one step ahead of the latest trends and updated on our capabilities and organisational performance. You also have access to accreditation programmes from our major technology partners.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone on to become some of the most successful leaders across the global industry – and we’re rightly proud of this.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.