International Customer Associate

Computacenter (UK) Ltd • Edinburgh, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Nottingham, Reading

Edinburgh, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Nottingham, Reading

210818-en_GB

Life on the team

We are now looking for 4 FTC International Customer Specialists to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm on a year’s fixed term contract. Full and Part time hours will be considered.

Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable global business skills.

You will be part of a dynamic environment that fosters innovation and growth, making a real impact on our global operations for our worldwide customers.

What you’ll do

You’ll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export with our Trade Compliance.
Prompt processing of orders, credits and rebills in SAP
Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
Supports standard customer reporting requirements as required (as identified through the standard service description)
Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
Maintains systems awareness training to stay up to date for any changes
Maintains a sufficient level of understanding of exporting regulations to ensure compliance and correct tax handling
Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you’ll need

Experience of working Sales Operations and Customer Service roles
Some experience in handling large, complex, and international customer orders and projects
Customer and sales orientation
Reliability, conscientiousness, sense of responsibility and initiative
Basic knowledge of project coordination
Ability to work in a team, on their own, with the ability to prioritise workload
Knowledge of the major IT manufacturers and their products
Adds value to team efforts by sharing knowledge and ideas
Able to articulate the service the customer requires and delivers to that standard
Can use active listening skills and probing techniques to understand the priorities and concerns of others
Strong communication skills
Willingness to travel
Some knowledge of SAP (SD Module), Salesforce, MS Office, E-Business Tools.

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our salespeople are trusted with high-profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, the US and beyond. Learn, be inspired and help celebrate the success of your team and your colleagues.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Sharing knowledge

Our regular Sales Summits and Sales University events are there to help you keep one step ahead of the latest trends and updated on our capabilities and organisational performance. You also have access to accreditation programmes from our major technology partners.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone on to become some of the most successful leaders across the global industry – and we’re rightly proud of this.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.