Customer Executive

Computacenter (UK) Ltd • Edinburgh, Hatfield

Edinburgh, Hatfield

218640-en_GB

Life on the team

As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc.

You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision making while supporting profitable sales growth.

This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.

What you’ll do

Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
Manage customer deployment schedules and issue call off instructions
Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
Make pricing and margin decisions in line with the pricing strategy and commercial objectives
Coordinate the quotation and order management process
Ensure delivery to customer SLAs
Co-ordinate the resolution of customer/account queries promptly
Suggest and implement improvement actions
Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction

What you’ll need

2+ years of experience in an internal sales department, dealing with large or medium sized customers
Commercial or commercial technical training
Commercial awareness, ability to make margin decisions and quotations
Ability to work effectively in a fast paced environment
Organisational skills, reliability, and strong sense of responsibility
Excellent communication and relationship building skills
Ability to articulate customer needs and deliver consistent, high quality service
Collaborative mindset with a willingness to share knowledge and contribute to team success
Experience or strong interest in tech industry

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We are an award-winning employer!

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