XS Engineer 1

Computacenter North America • Chicago, New York, Norcross, Plano

Chicago, New York, Norcross, Plano
214647-en_US

About the role
The XS Engineer is responsible for providing post-sales engineering support services related to hardware and software technologies across the full client base. As a member of the team, the XS Engineer must balance support events and make timely decisions to ensure optimal organizational productivity.

Salary range: $60K - $75K USD


What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Independent engagement with both technical and non-technical customers through multiple communication channels including but not limited to chat, email, phone, and ServiceNow.
  • Perform remote issue troubleshooting, patching/upgrades, and remediation measures using chat, phone, video call sessions and remote access methods.
  • Develop and grow comprehensive knowledge of enterprise datacenter infrastructure elements such as Data Storage, Compute, Virtualization, Backup/Data Protection and basic Networking.
  • Configuration, testing and maintenance of servers, storage, virtualization and networking related hardware and software.
  • Prioritize and perform research on technical problems with minimal guidance.
  • Work with other IT support personnel (customer and internal team) and service providers to solve technical problems.
  • Identify research, analyze and resolve system malfunctions and operational problems.
  • Follow change control processes and assist with documentation.
  • Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
  • Identify opportunities and suggestions for operational improvement or technology needs in the customer environments.
  • Interact with team members and sales account teams with observations and customer discussions.
  • Meet schedules and goals for assigned tasks.
  • Track project tasks against project plan and meet project milestones.
  • Provide status to management on assigned tasks as required.
  • Communicate technical information to non-technical personnel, vertically and horizontally within an organization.
  • Must possess excellent oral and written communication skills, customer contact and problem-solving skills.
  • Work well with people from many different disciplines.
  • Actively and consistently develop, recommend, and support all efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
  • May be required to provide service on after-hours on-call support.
  • Participate in vendor training to maintain and grow skills and knowledge of existing and new products.
  • Support local vendor relationships within the Region.
  • Utilize business management tools for tracking time, expenses and project status and documentation.
  • Supports Sales efforts to meet Regional financial goals.
  • Coach and mentor new hires.
  • Understand and abide by all security and operational policies.
  • Embrace and support Computacenter’s mission and core values.


What you have

  • Bachelor’s degree in Computer Science, Information Technology or related field.
  • Minimum of 3 years of IT engineering, outside systems engineer or similar.
  • Knowledge of a wide range of hardware and software technologies. Primary focus for products and professional services is on vendors such as: Dell/EMC, NetApp, Cisco, Pure, VMware and others.
  • Understanding of server, storage, virtualization and networking technologies, procedures, operations and best practices.
  • Technology industry certifications a plus.
  • Legally eligible to work in the United States.
  • Ability to assist the Sales and Engineering groups with information for requests for quotes / information, bids, proposals and statements of work.
  • Strong technical writing skills to develop system documentation.
  • Ability to create technical solution drawings.
  • Strong interpersonal and communication skills.
  • Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver quality services to our customers. This includes attaining designated certification requirements and attending product-specific
    training, reviewing technical literature, and obtaining hands-on experience.
  • Ability to mentor other Engineers.
  • Professional self-starter, able to work collaboratively with others.
  • Projects a professional image and strong business acumen during customer interactions.
  • Possesses a sense of urgency, strong organizational and follow up skills.
  • Ability to multi-task, stay organized, and work efficiently.
  • Ability to work independently, as well as with peers.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

We’re aware that fraudsters are using imposter websites, email addresses, and text messages to advertise fake job opportunities. Computacenter only advertises roles on this website, LinkedIn and our own social media accounts, and via carefully selected reputable third parties. We never interview or make offers of employment using instant messages or ask for money. Please remember to be vigilant. If you’ve received something and you want to make sure it’s genuine, please contact us.

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