Scheduling Coordinator

Computacenter North America • Plano

Plano

212242-en_US

About the role
The Scheduling Coordinator is responsible for overseeing the intake and execution of resource scheduling requests, ensuring resources are allocated efficiently to meet project and business needs. Acting as the escalation point for scheduling issues, the role provides guidance to Schedulers, ensures all iRequest submissions are managed accurately, and drives process consistency to support the practices.

What you'll be doing

iRequest Oversight: Monitor and manage all incoming iRequests to ensure proper review, prioritization, and completion. Serve as the main point of contact for escalations related to iRequests.
Resource Scheduling Support: Oversee the scheduling process, ensuring resource allocation aligns with project requirements, timelines, and priorities.
Escalation Management: Act as the escalation point for Schedulers to resolve conflicts, resource availability issues, and high-priority requests quickly and effectively.
Process Consistency: Ensure adherence to established scheduling standards and procedures across all activities, driving consistency and accuracy in resource scheduling.
Collaboration with Practices: Partner with practice teams to gain insight into project priorities and future scheduling requirements, facilitating proactive resource allocation.
Reporting and Quality Assurance: Monitor scheduling performance, identify recurring issues, and recommend process improvements to enhance overall efficiency.

What you have

Bachelor’s degree in Business Administration, Operations, or related field (or equivalent experience).
2+ years of experience in a scheduling, resource coordination, or operational support role.
Experience with resource management tools, platforms, or ticketing systems (e.g., iRequest, SAP, or similar).
Familiarity with project delivery workflows and resource allocation principles is preferred.
Operational Excellence: Strong ability to ensure accuracy, consistency, and efficiency in scheduling and re-quest management processes.
Problem-Solving: Proactive approach to resolving conflicts and escalations with speed and precision.
Communication: Excellent written and verbal communication skills to collaborate effectively across teams.
Collaboration: Ability to work closely with Schedulers, practice leads, and resource teams to align on priorities and timelines.
Attention to Detail: High level of accuracy when managing iRequests, escalations, and resource allocation.
Organizational Skills: Strong ability to manage multiple requests, tasks, and escalations simultaneously.
Process Improvement Mindset: Capability to identify opportunities to streamline scheduling processes and implement best practices.
Technical Proficiency: Competence with scheduling tools, resource platforms, and Excel or similar reporting tools.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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