Renewal Manager

Computacenter North America • Plano

Plano

213852-en_US

About the role
The Renewal Manager provides day to day leadership for the Contracts and Renewals team. This role is responsible for maximizing the efficiency, accuracy, timeliness and profitability of customer or partner renewals. Additionally, this role acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible.


What you'll be doing

  • Ensure vendor support opportunities with manufacturer(s) are monitored and maintained to maximize capture of recurring revenue and soft margin while providing value to our customers.
  • Manage documenting all renewal processes and sharing with team members.
  • Maintains or improves overall OEM renewal rates.
  • Ensures team is executed at agree upon standards with Director of Software Management.
  • Conducts agreed upon number of audits on orders of direct reports quarterly.
  • Provides coaching to direct reports toward goals and improvement.
  • Manages direct reports overtime.
  • Work closely with Sales, Partner Alliance Team, and other departments to ensure a smooth flow of services for the customer and partners.
  • Accurate records of all sales activities and key contracts for assigned partners or customers.
  • Assist team with daily sales operations challenges.
  • Ensures maintenance of accurate records, reporting, revenue, profitability, and rebates.
  • Assists in internal and external issue resolution or escalation.
  • Coordinate educational activities and training for the team.
  • Maintains an understanding of the overall Computacenter organization and ensures the team is kept abreast of any changes or new capabilities.
  • Communicates pertinent activities with Sales Representatives and Partner Alliance Representatives.
  • Manages expectations for customer with issues that may delay or inhibit renewals.
  • Other duties as assigned.
  • Travel as needed.
  • Embrace and support Computacenter’s mission and core values.


What you have

  • Legally eligible to work in the United States.
  • Good knowledge and experience of Salesforce, SAP, MS Office and MS Teams.
  • Excellent attention to detail.
  • Strategic thinking and tactical execution skills.
  • Good knowledge of the IT industry and an understanding of IT technologies and products.
  • Excellent written and verbal communication skills.
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language.
  • Good self-organization and time management skills.
  • Ability to prioritize and handle multiple requests simultaneously.
  • Can build trust, be assertive when required and shows initiative and enthusiasm.
  • Resilience, and able to deal with stressful situations.
  • Business and financial acumen with strong analytical skills.
  • Demonstrate an understanding of product supply chains.
  • Commercially astute.
  • Team-oriented working and thinking.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!