Team Manager - Hardware Renewals

Salary range: $70K USD

What you'll be doing

• Ensure vendor support opportunities with manufacturer(s) are monitored and maintained to maximize capture of recurring revenue and soft margin while providing value to our customers.
• Manage documenting all renewal processes and sharing with team members.
• Maintains or improves overall OEM renewal rates.
• Ensures team is executed at agree upon standards with Director of Software Management.
• Conducts agreed upon number of audits on orders of direct reports quarterly.
• Provides coaching to direct reports toward goals and improvement.
• Manages direct reports overtime.
• Work closely with Sales, Partner Alliance Team, and other departments to ensure a smooth flow of services for the customer and partners.
• Accurate records of all sales activities and key contracts for assigned partners or customers.
• Assist team with daily sales operations challenges.
• Ensures maintenance of accurate records, reporting, revenue, profitability, and rebates.
• Assists in internal and external issue resolution or escalation.
• Coordinate educational activities and training for the team.
• Maintains an understanding of the overall Computacenter organization and ensures the team is kept abreast of any changes or new capabilities.
• Communicates pertinent activities with Sales Representatives and Partner Alliance Representatives.
• Manages expectations for customer with issues that may delay or inhibit renewals.
• Other duties as assigned.
• Travel as needed.
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• Good knowledge and experience of Salesforce, SAP, MS Office and MS Teams.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Good knowledge of the IT industry and an understanding of IT technologies and products.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Demonstrate an understanding of product supply chains.
• Commercially astute.
• Team-oriented working and thinking.