Partner Renewal Lead

Computacenter North America • Norcross

Norcross
215893-en_US

About the role
The Renewals Lead serves as both an individual contributor and team mentor, managing the full lifecycle of vendor renewals from quoting through order processing. This role balances day-to-day execution of accurate and timely renewals across multiple partners with providing guidance and support to the renewals team. By collaborating with Sales and internal stakeholders, the Renewals Lead ensures efficiency, profitability, and seamless experience for both customers and partners while also acting as the point of escalation for issue resolution.


What you'll be doing

  • Run regular reporting on assigned partners to ensure timely renewal preparation.
  • Collaborate with manufacturers to obtain complete contract lists for upcoming renewals and consolidate as needed.
  • Request or delegate quote creation for transactional vendors when appropriate.
  • Review and adjust vendor-provided details to produce accurate customer quotes.
  • Maintain and update renewal opportunities in Salesforce for assigned partners and transactional vendors.
  • Partner with business leaders to determine correct customer pricing.
  • Create and deliver quotes or quote templates with accurate quoting and ordering details.
  • Provide business leaders with quotes/templates for customer presentation, highlighting any anomalies or key considerations.
  • Generate material requests as required.
  • Revise quotes within established SLAs based on customer or business leader feedback.
  • Process purchase orders from Sales or Renewal Managers and submit sales orders under the correct customer entity.
  • Ensure timely billing and update vendor portals with necessary customer information.
  • Perform other duties as assigned.
  • Travel as needed.
  • Embrace and support Computacenter’s mission and core values.


What you have

  • Legally eligible to work in the United States.
  • Bachelor’s degree in business, Information Technology or related field, or equivalent experience.
  • Good knowledge and experience of Salesforce, SAP, MS Office and MS Teams.
  • Excellent attention to detail.
  • Good knowledge of the IT industry and an understanding of IT technologies and products.
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language.
  • Excellent self-organization and time management skills.
  • Ability to prioritize and handle multiple requests simultaneously.
  • Can build trust, be assertive when required and show initiative and enthusiasm.
  • Resilience, and able to deal with stressful situations.
  • Demonstrate an understanding of product supply chains.
  • Team-oriented working and thinking.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

We’re aware that fraudsters are using imposter websites, email addresses, and text messages to advertise fake job opportunities. Computacenter only advertises roles on this website, LinkedIn and our own social media accounts, and via carefully selected reputable third parties. We never interview or make offers of employment using instant messages or ask for money. Please remember to be vigilant. If you’ve received something and you want to make sure it’s genuine, please contact us.

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