Collections Specialist II

The Collections Analyst II is responsible for collecting on past due receivables by working with customers, sales and other internal departments to resolve all issues preventing timely customer payment. This position requires excellent time-management and advanced analytical and problem-solving skills.

Annual compensation: $65K USD + bonus

What you'll be doing

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt.
• Analyze customer accounts on an as-needed basis to prioritize collection efforts.
• Support/Deliver improvements to enhance customer satisfaction.
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines.
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable.
• Raise disputes as needed/when appropriate.
• Provide additional information to the dispute management team as needed to help resolve disputes.
• Recognize customer needs and respond in a timely manner.
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts.
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances.
• Drive to achieve and support team in achieving individual and team performance targets by metrics.
• Research and provide direction to Treasury team to apply open credits and payments when applicable.
• Maintain invoice status detail in SAP.
• Understand and adhere to policies and procedures.
• Work on several different tasks or projects at one time.
• Collaborate with others on the team to identify best practices and achieve best results.
• Special projects as assigned.
• Out-of-state travel possible.
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred.
• Minimum of seven years of experience in B2B Collections.
• Strong attention to detail and emphasis on accuracy.
• Excellent analytical skills, including account reconciliation and problem-solving ability.
• Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision.
• Excellent verbal, written and interpersonal communication skills.
• Ability to interact and build relationships with customers, sales, team personnel and others.
• Demonstrated ability to provide excellent customer service.
• Highly motivated to meet personal, team, and corporate goals.
• Willingness to learn: Shows a personal commitment to training and development.
• Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus.
• Flexibility to work overtime when required.