Cisco Technical Success Specialist (Customer Success / CX)

Computacenter North America • nationwide call

nationwide

212975-en_US

About the role
The Technical Success Manager is a proactive, customer-focused role responsible for driving customer adoption of recurring offers that are sold by Account Executives and Account Teams. With a primary focus on technical product adoption that delivers measurable customer value and growth, the Technical Success Manager leads onboarding of new solutions as well as ongoing adoption to ensure customers realize the full value of their technology investment with Computacenter and our key vendors.

Salary range: $100K - $140K USD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Drive Technical Adoption: Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features.
Customer Engagement: Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes.
Value Delivery: Identify and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments.
Problem Solving: Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk.
Product Expertise: Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices.
Success Planning: Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders.
Understand and abide by all security and operational policies.
Embrace and support Computacenter’s mission and core values.

What you have

Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Minimum of 5-7 years’ experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments
Cisco certifications (CCNA, CCIE) preferred
Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences.
Legally eligible to work in the United States
Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication.
Highly organized; able to multi-task and work efficiently.
Demonstrated problem-solving and analytical skills.
Able to provide accurate, valid, and complete information by using the right methods and tools.
Follow communication procedures, guidelines, and policies.
Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties.
Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout.
Able to work independently, as well as with peers.
Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce).
Firm understanding of and experience in how cloud-based tools can solve business problems desirable.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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