Technical Analyst

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

213561-en_GB

Life on the team

Are you passionate about desktop support roll and ready to explore your capabilities?

We are a rapidly growing team, and we support India, UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into technical support.

If you are excited about pursuing your career in Desktop Support, you are at the right place. COME JOIN US, COME GROW WITH US.

What you’ll do

· Strong problem-solving skills and a deep understanding of IT systems.

· Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources.

· Collaborate with other IT teams to resolve issues and improve support processes

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

· Performs work in compliance within specified warranty requirements

· Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

· Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

· Responsible for Assets management.

· Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

What you’ll need

· Min 6 Month-2 years working experience in Onsite Desktop Support operations

· Ability to troubleshoot and resolve advanced technical issues.

· Ability to troubleshoot and resolve advanced technical issues Proficient in Microsoft Office (Excel, Word and PowerPoint).

· Proficiency in English for communication with business partners.

· Ability to operate tools, components and peripheral accessories.

· Software and Hardware Troubleshooting

· Worked on any ticketing tools. Good to know Service Now

· Able to work rotating shifts, including weekends and public holidays (If requirement from customer side on emergency)

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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