Team Leader - IT Service Desk

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212402-en_GB

Life on the team

A Technical Contract Management Team Leader in FLS’s shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

What you’ll do

Daily active management through planning and distributing workload appropriately to ensure that business needs and deadlines are met
Driving efficiency and managing performance within the team to increase productivity and reduce delivery costs
Liaising with the team to provide appropriate support, coaching and drive the Winning Together values
Producing and analysing management reports to allocate work and report on trends
Providing clear, concise, and relevant communication with the team, stakeholders and senior management
Being accountable for maintaining levels of cover for planned and unplanned absence
Being accountable for the recruitment process and ensuring all the necessary support and training is available for a successful onboarding of new starters
Understanding global operational requirements, shared best practices, and maintaining the highest level of performance of the team
Building and maintaining relationships with other teams to ensure service delivery within SLA and contractual obligations
Supporting new business during transition and Early Life Support, working alongside the GSC Change team
Maintain knowledge ownership of specific customers, and ensuring the wider teams are also kept up to date with any customer changes
Drive a Continual Service Improvement culture, where issues and suggestions can be raised openly
Resolving customer escalations in a timely manner to avoid disruption and minimize business impact
Acting in accordance with Computacenter HR and Information Security Policies and reporting any potential or actual security events or other security risks to the organization
Responsible for applying matrix organization guidelines

What you’ll need

Strong leadership and team management abilities
Excellent proven customer service skills
Confidence in building relationships with key stakeholders and senior management
Ability to adapt quickly to new working conditions and deliver outcomes
Excellent interpersonal, literacy, and numeracy skills
Excellent administrative skills and ability to analyse data and produce reports
Ability to coordinate, organize, and prioritize work activity for self and others
Proficient in ServiceNow, Microsoft applications and other relevant tools
Excellent analytical and problem-solving skills
Ability to multi-task, work under pressure, and at pace
Must possess organizational, time management, and motivational skills
Must possess a strong work ethic, with proven people management skills, working across virtual team
Good coaching skills in a busy environment

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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