Jr. Operational Enablement Manager

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

213007-en_GB

Life on the team

It’s an exciting opportunity for a Junior Operational Enablement Manager role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

What you’ll do

• Supporting new business take on, projects and service extensions, as well as participating in migration and change projects.
• Taking the lead for minor In Life Changes that affects purely GSC RUN teams
• New business: Taking part in process workshops and represent GSC requirements supported by an Operational Enablement Manager
• Achieves customer satisfaction on projects through proactive and solution-orientated behaviour.
• Build and maintain strong relationships both internally and externally in order to achieve project objectives.
• Update and track required project documentation to enable successful project outcomes and up to date information on project progress.
• Coordinate and plan requirements to ensure project outcome deadlines are adhered to.
• Carrying out customer related Training and knowledge transfer for GSC Run teams
• Supporting testing phase and creation of testcases for GSC Run
• Support during hyper care phase for GSC
• Contribute to the acceptance of service into GSC BAU
• Work closely with Operational Enablement Manager and support them during Business take on / Changes
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

• Command over English in written and spoken
• Continuous improvement focused
• Experience of developing best practice policies and procedures for functional area.
• Experience of working in a project team and first involvements in projects
• Basic understanding of change management
• Proven experience of Microsoft applications.
• (Very) good GSC process know how and network
• Experience of relevant business systems e.g. SAP, ITSM, SNOW
• Excellent interpersonal skills and ability to build relationships.
• Good literacy and numeracy skills.
• An understanding of the importance of Knowledge Management
• Manages own and others workload.
• Confident spoken and written communication on management level

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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