Business Analyst

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212872-en_GB

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Remote Service Operations Excellence team. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do:

In this new role, you will help Remote Service Ops Ex by supporting new business take on, projects and extensions, as well as participating in migration and change projects.
You will be involved from the initial part till the BAU phase ensuring the successful services enablement, or from an initial request (in life change or new additional service) to be delivered.
Daily: Help the shared and dedicated global service coordination by supporting new Business take on, projects and Inlife changes.
Support and learn from OM´s in medium and major changes to RUN
Support and learn from OM´s in New Business take on
Support OM´s in further developing of Standards e.g. test scenario, trainings, SOP´s, transition packs
Liaising with Computacenter technical teams
Support OM´s in Workshops and during transitions
Update Transition Pack
Adhere to project timelines
Tracking Milestones
SOP Creation and Change management
Supporting testing phase and testcases
Support OM’s reporting requirements
Support creation training material for customer related trainings
Execution of customer related trainings (SOP´s)
Taking part during Early Life and Hypercare phase
Taking part in Lessons learnt workshops

What You’ll Need

Good DEC process knowledge and network
Proven experience of Microsoft applications
Excellent interpersonal skills and ability to build relationships
Confident spoken and written communication on MGMT level
An understanding of quality and knowledge management
Open minded to change
Good literacy and numeracy skills
Critical and detailed mindset able to think outside the box
Can do attitude with a drive to be resourceful and with a logical mindset
Proactive behaviour to raise questions, issues and highlight risks in meetings
Travelling to different global GSC locations to collaborate
Business fluent in English German or French language would be an advantage
Basic understanding of change management and first involvements in projects would be ideal.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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