Technical Analyst- ServiceNow Testing

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

218804-en_GB

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Test Analyst professional, a specialist resource skilled in testing concepts, process, develop test cases, execute and report in a timely manner. The ideal candidate will take responsibilities of executing assigned testing projects, gaining in depth understanding of the CC’s business process flows/application functionalities, ensuring high quality in accordance with CC standards and processes.

Good communication skills and relationship building will enable the candidate to excel at the role and advance their career within Computacenter.

What you’ll do

Test Planning (5%)

Participate in Test planning to provide estimates on Test preparation, Test execution based on requirement analysis
Provide or escalate issues/risks to the Test Manager to eliminate bottlenecks during Test case preparation and Test execution
Provide daily regular progress updates to Test Manager on the tasks assigned
Participate/contribute in Test progress review meetings, defect triage calls by interacting with development, business users or any other stakeholders for testing activities to ensure smooth delivery.

Test Execution (90%)

Review test plan
Review Spira structure (releases, test sets, test cases)
Review progress reporting
Review Test Progress & Defect Triage meetings
Create detailed Test cases against requirements
Obtain review and sign-off from BA/SMEs
Requirements mapping / traceability matrix
Conduct Test execution against test cases
Ensure test cases are 100% covered against requirements
Log defects against failed test cases and/or other defects not mapped to any test cases with details in Spira by classifying the defect with appropriate severity/priority
Participate in defect triage calls to explain the significance of defects and ensure defects are retested post resolution.
Provide daily progress updates, issues/blocks during test execution that impacts timelines to the Test Manager and/or project PMs.
Extend support during UAT and/or Hypercare for any clarifications.

Project Closure (5%)

Review defect open status
Review Lesson learnt outcomes

What you’ll need

Overall 3-6 years of experience as Test Analyst
Good knowledge on ServiceNow product as well as ITSM process to perform end to end functional testing
Experience in ATF and/or any of Test automation tool
Strong knowledge in Testing techniques, Strong in manual testing, Good in Test management tools, Ability to develop and execute test scripts with minimal supervision.
Good understanding of the SDLC
Excellent understanding of the Test lifecycle
Good understanding on Defect management process
Collaborate with any other support or dependency groups during Test creation/Test execution/defects tracking
Create knowledge base as appropriate
Participate/Conduct Defect triage calls with appropriate details
Ability to understand the big picture of the project scope or the application
Regression suite identification/collection
Estimate test activities for your area of responsibility
Analyse business, functional and technical requirements and translate them into testable artefacts
Define test data requirements to support test case design as per test standards
Review change requests to identify impact on existing test packs
Execute tests and capture test results as per test standards
Assist the Test Lead/Test Managers during Test planning phase and progress reporting stage.
Assist with the creation of the test closure reports as per programme milestones if required
Ability to communicate effectively and liaise with project, business people and 3rd parties
ISTQB Certified Tester Foundation Level (CTFL) certification
Technical tool training such as Postman, API test tool, Java scripting etc.,

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.