IT Expert Senior - SRE & Observability

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

218496-en_GB

Life on the team

Computacenter are looking for an Enterprise Observability Consultant with an in-depth understanding of Observability platforms and technologies ranging between Vendor Specific products e.g. Dynatrace, Splunk, Grafana, Cribl etc. & Open-Source Observability projects e.g. Open Telemetry, Prometheus, Grafana OSS etc. You will be responsible for providing Observability platform delivery expertise to deliver advisory, design & implementation services that meets our customers business requirements within their overall observability strategy. The role will also involve staying at the forefront of new technologies and new vendors, working within the Enterprise Observability Practice.

What you’ll do

Observability Strategy & Advisory

Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives
Assess current monitoring and observability maturity for Enterprise Organizations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility
Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives
Advise on tools, platforms, and best practices (e.g., Open Telemetry, SIEM vs Observability, Telemetry Management, SRE principles)

Architecture & Solution Design

Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real‑user monitoring
Create telemetry data pipelines and instrumentation strategies
Ensure scalable, secure, and cost‑efficient observability patterns

Tooling Implementation

Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic
Implement Open Telemetry collectors, agents, and SDK instrumentation strategies
Build dashboards, alerts, and automation workflows
Integrate Observability platforms with ITSM, AIOps, Event Management platforms

Troubleshooting & Performance Engineering

Analyze application, infrastructure, and network performance issues.
Lead root‑cause analysis and performance optimization initiatives.
Enable proactive detection through anomaly detection and alert tuning.

What you’ll need

Expertise in observability frameworks, telemetry pipelines, and service mesh integrations.
Deep understanding of observability pillars: metrics, logs, traces, and user experience.
Expert Level Familiarity with Products such as Dynatrace, Splunk, Grafana Cloud, Cribl (experience with at least two product sets)
Strong understanding of Observability platform architecture, including Telemetry Storage, OpenTelemetry support, and cloud integrations.
Experience with Dynatrace/Splunk/Grafana APIs, tagging strategies, and problem detection workflows.
Proficiency in scripting (Python, Bash) and automation tools (Terraform, Ansible).
Strong stakeholder engagement and communication skills.
10+ years in consulting, enterprise design, and implementation roles

Desirable

Professional Level Certifications in Observability products/OpenTelemetry Associate Certification/Prometheus Associate Certification
Familiarity with DevOps and Platform engineering ways of working with associated tools (CI/CD, git, automation etc.)
Working level understanding of Cloud/Cloud Native Observability technologies (AWS CloudWatch, Azure Monitor, eBPF, Prometheus etc.)
Good understanding of networking principles related to Observability protocols (Syslog, SNMP, OTLP etc.)
Experience integrating Observability platforms with ITSM and alerting platforms
Cloud/CNCF certifications

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.