Senior Technical Consultant

Computacenter (UK) Ltd • nationwide call

nationwide

212473-en_GB

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.

We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.

We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.

What you’ll do

Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.

  • Delivering high quality ServiceNow implementations based on business process requirements
  • Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations
  • Keep up to date with current and future market developments, technologies, product and strategies
  • Ensuring adherence to our coding and design standards, and providing technical hand-over documentation
  • Increasing application operating efficiency and adapting to new requirements, as necessary.
  • Assisting with system testing and UAT
  • Escalate issues in line with company processes to ensure customer demands are met
  • Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
  • Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
  • Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
  • You will need to work collaboratively across all SN CoE teams.

Depending on your experience you will also:

  • Provide technical design authority and mentor more junior members of the team
  • Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

What you’ll need

  • A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards
  • Over 4 years of experience in similar roles within the ServiceNow ecosystem
  • Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools
  • Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
  • An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback)
  • Ability to provide technical leadership and support to the Centre of Excellence
  • Experience with Software Development Lifecycle in Agile and Waterfall projects
  • Self-managing and capable of working independently or as part of a team
  • Skilled in managing customer expectations
  • Ability to contribute to technical solution designs and provide input into bid, project, and technical documents
  • Effective active listening skills and the ability to understand the priorities and concerns of others.

Additional information

Title: Senior ServiceNow Technical Consultant
Country: UK
Location: Hybrid – Travel to customer sites as required
Hours: 37.5
Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
More Videos
ServiceNow Centre of Excellence - Discover a real team like no other!
ServiceNow Centre of Excellence - Discover a real team like no other!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What can you expect as a new starter? We asked some of the Computacenter ServiceNow Centre of Excellence team and here is what they had to say.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.
What's a typical working day in the ServiceNow Centre of Excellence team at Computacenter? Find out in our short video.

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Daniel West

Daniel West