IT Support Apprenticeship

Computacenter (UK) Ltd • Hatfield

Hatfield

217047-en_GB

Life on the team

Salary: £19,500
Start Date: September 2026
Apprenticeship: Digital Support Technician Level 3
Duration: 18 months
Location: Hatfield, Hertfordshire

Join our Tech Enablement UK team, where you’ll help build, test, and set up devices so they’re ready for our customers to use. You’ll make sure computers, laptops, mobile devices, and other equipment are fully checked, working properly, and prepared for delivery You won’t be focused on just one area. You’ll have a chance to explore a wide range of technology, supporting different teams as they solve problems and deliver great service.

This is a hands-on role where you’ll learn by doing, supported by a team of friendly colleagues and experienced mentors. You’ll also be part of an apprentice community, building you skills, confidence, and a foundation for a future career in technology.

What you’ll do

You’ll spend 80% of your time gaining hands‑on experience and 20% working toward your Level 3 qualification.

Build, test, and set up devices for customer orders.
Identify and fix issues with computers, laptops, and mobile devices.
Set up equipment such as printers, laptops, and mobile devices to meet customer requirements.
Label, organise, and track devices throughout the build process.
Keep clear and accurate records of your work.
Learn how to prepare and deliver technology efficiently as part of the team.
Work with colleagues to share ideas, improve processes, and learn new skills.

What you’ll need

At least 2 GCSEs, including Maths and English at grade 4/C or above
Curious about technology and motivated to learn new skills
Able to follow processes, stay organised, and manage your tasks independently
Able to adapt to different tasks as needed
Able to communicate clearly and work well within a team
Interest in computers, laptops, mobile devices, and general IT systems

Important Eligibility Information

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider. These checks include a Maths and English assessment and a review of any previous qualifications you hold.

Due to the funding requirements of the apprenticeship, applicants must not already hold a Digital Support Technician Level 3 qualification, an IT support qualification or equivalent to be eligible for this programme.

Why you should choose us

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Earn & learn

Benefit from a competitive salary as you develop your skills and proficiency towards your chosen profession. And as well as your salary, all costs associated with your training will be paid for by us.

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Our customers

You’ll have the opportunity to work with our high-profile customers giving you first-hand exposure to what we do and the opportunity to help shape our solutions.

Make a real contribution

By joining a Computacenter apprenticeship scheme, you’ll have the opportunity to make a real contribution to our business. You’ll spend about 20% of your time on a mixture of formal training, coaching, and work-shadowing. The rest of the time you’ll learn by doing real, hands-on work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Global environment

Become part of our team and from day one you’ll become part of a global community, as you’ll work with like-minded team members from around the world who share your ambition.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Supportive environment

Share your skills with us and we will do the same! Not only will have great mentors to support you, but you’ll also get to work alongside some of the brightest people in the business.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Hear from Our Apprentices

Our Apprentices bring fresh ideas, curiosity, and real impact to teams across Computacenter. In this section, you’ll hear directly from them — their experiences, challenges, proudest moments, and what it’s really like to start a career with us.

Now as an apprentice, I'd say CC has an amazing culture and outstanding support. Progression is real here if you put in the effort, you can grow into new roles with people who truly help you along the way.

I chose a Data Analyst apprenticeship at Computacenter because I wanted real-world experience, not just theory. I t’s hands-on, career-focused, and lets me earn while learning—making it a practical and rewarding alternative to university.

The experience of my apprenticeship has significantly enhanced my confidence both personally and professionally. I have developed stronger social skills, contributed meaningful and valuable work, and become far more assured in the knowledge and abilities I apply each day.

Before my Cybersecurity apprenticeship, I wasn’t sure it was possible as I had a Psychology degree but a strong interest in IT. Taking this step opened doors I never imagined. If you’re willing to learn and explore a new, exciting field, go for it!

Work experience showed me how strong the community is here. Everyone I met was friendly, supportive, and committed to helping you grow. That encouraging atmosphere made me excited to apply for an apprenticeship with Computacenter.

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