IT First Line Analyst - Apprenticeship

Computacenter (UK) Ltd • Nottingham

Nottingham

212406-en_GB

Life on the team

Salary: £19,500

Start Date: 1st September 2025

Apprentice Programme: Digital Support Technician Level 3 with Firebrand

Duration: 16 months

Location: Nottingham

Contract type: Fixed Term Contract

Application closing date: Due to a high volume of applications the deadline to apply is 14/04/2025.

During this apprenticeship, you will be part of the Group Managed Services (GMS) Digital Experience Centre. Our Operations team is responsible for providing our customers with IT support and management services 24/7 across the world. The team manages, monitors, and supports customers’ IT environments globally, bringing together all aspects of end-to-end delivery and ensuring efficient management of their technology infrastructure. During your time as a Digital Support Technician apprentice and First Line Analyst, you will have the opportunity to work with a variety of technical and non-technical teams across Computacenter. This apprenticeship will give you the foundation you need to jumpstart your career in technology.

As part of a new cohort, you’ll form great friendships among your fellow apprentices. Everybody wants each other to succeed – and we regularly celebrate our success – by recognising colleagues who’ve received great feedback during team meetings.

You’ll work within an inclusive and supportive environment where we make sure everybody feels welcome and included. And if there’s anything you’re not sure about, a colleague will be happy to answer any questions you might have. It’s how we all grow.

What you’ll do

For the duration of your programme, you will be studying towards a Digital Support Technician Level 3 qualification. Throughout your apprenticeship, you will spend about 80% of your time in work and 20% studying toward your qualification.

You will build and maintain effective working relationships with internal and external stakeholders whilst maintaining open and constructive working relationships with a high degree of commitment. The successful apprentice will seek to identify better ways to deliver improvement and simplify how activities are undertaken.

Throughout the rotation of the programme, you will also:

Gain an understanding each team’s role within the business and the importance of it across Computacenter.
Support with work to help meet individual and team targets.
Assist with any required reporting activities.
Manage inbound/outbound customer contacts through a variety of channels.
Perform technical activities and resolve issues at first point of contact where applicable.
Provide customer service to internal and external customers to ensure consistent experience.

What you’ll need

You will need to have achieved a minimum of 5 GCSE’s including both your Maths, and English Language GCSE grade 4/ C or above or a Level 2 qualification in a relevant subject.
You’ll have Basic Microsoft Office 365 knowledge.
You’ll have a genuine interest and desire to develop.
You’ll have an interest in data.
You’ll have good written and verbal communication skills and presentation skills (oral and written).
You’ll have the ability to work in a structured and timely manner and to handle multiple activities simultaneously.

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider which will include a Maths and English assessment and a review of any previous qualifications you hold.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Earn & learn

Benefit from a competitive salary as you develop your skills and proficiency towards your chosen profession. And as well as your salary, all costs associated with your training will be paid for by us.

Our customers

You’ll have the opportunity to work with our high-profile customers giving you first-hand exposure to what we do and the opportunity to help shape our solutions.

Make a real contribution

By joining a Computacenter apprenticeship scheme, you’ll have the opportunity to make a real contribution to our business. You’ll spend about 20% of your time on a mixture of formal training, coaching, and work-shadowing. The rest of the time you’ll learn by doing real, hands-on work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Global environment

Become part of our team and from day one you’ll become part of a global community, as you’ll work with like-minded team members from around the world who share your ambition.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Supportive environment

Share your skills with us and we will do the same! Not only will have great mentors to support you, but you’ll also get to work alongside some of the brightest people in the business.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.