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Life on the team
At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.
In this new role, you will help accelerate GPS’s growth by building and managing a Partner network to enable delivery of professional services skills and capabilities outside our core markets (UK, France, Germany). The role focuses on identifying, evaluating, and onboarding partners to expand our professional services capabilities globally as well as managing and developing these partners through the course of the partnership.
The position requires managing strategic partner relationships using effective negotiation, procurement and service portfolio skills. A core part of the role is to collaborate closely with colleagues across the organization to build a cohesive, scalable and integrated international partner ecosystem.
What you’ll do
Development of a Professional Services International Vendor/Partner network
- Work closely with the GPS international pre‑sales and sales teams to understand current and future customer demand, support opportunity qualification, and advise on the best use of the international partner network or the need to source new partners.
- Collaborate with Partner and Resource Management colleagues to identify and secure the right skills and experience to ensure high‑quality delivery for customers.
- Where new partners are required, use market analysis, RFx processes and competitive tendering to identify, assess and select partners that meet customer requirements and deliver competitive service offerings.
Vendor/Partner Commercial Management & Partner Contracting
- Develop and evaluate cost models, pricing agreements and commercial frameworks to support effective presales solutions and drive mutual value with partners.
- Build pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery.
- Maintain clear global pricing frameworks and tools that account for indexation, exchange rates and local regulatory requirements.
- Own and manage partner contracts to ensure legal compliance, mitigate risk and protect Computacenter and our customers.
- Ensure partners meet compliance requirements across standards, policies, Supplier Code of Conduct, certifications, financial health, ethical business practices and ESG commitments.
Vendor/Partner Relationship Management
- Establish and maintain senior‑level relationships with partners to ensure alignment with Computacenter’s strategic objectives and customer expectations.
- Uphold Computacenter’s values by fostering relationships that drive consistent service quality.
- Manage ongoing partner performance through risk management, conflict resolution and continuous improvement activities that enhance customer value.
- Work with wider business functions to leverage group scale, consolidate spend and ensure partner engagements follow agreed channels.
Portfolio and customer demand
- Collaborate with portfolio and pre-sales teams to ensure partner‑delivered services align with the Computacenter service catalogue.
- Understand customer demand and match it with partner capabilities to support profitable growth.
- Work with pre-sales teams to shape bids, campaigns and framework responses, ensuring partner services are integrated into customer solutions.
Cross functional alignment
- Partner with internal functions to ensure partner services effectively support Source (Product), Manage (Maintenance) and Transform (Deployment) solutions.
- Communicate and escalate compliance risks to management and key stakeholders.
What you’ll need
- Proven experience managing global vendor/partners/suppliers, ideally within IT services industry.
- Strong procurement capabilities (e.g., managing RFx / tender processes)
- Commercial acumen with track record of pricing discussions and negotiations.
- Solid contractual knowledge, including managing legal agreements, performing due diligence and navigating global regulatory requirements.
- Relationship‑management skills, capable of influencing and negotiating with senior stakeholders internally and externally.
- Experience in international roles, with an understanding of cultural differences and the commercial dynamics of global service delivery.
