Commercial Manager

The purpose of this role is to maintain and improve customer contribution in-life across complex GTS customer contracts. Aspect of the role include;-

• Provide high level expertise within specialist area to peer group, Customers and direct reports where appropriate.
• Responsible for managing P & L to maintain margins in line with customer agreements creating value add activities to increase contribution where possible.
• Manage and implement projects relevant to specialist area to maximise contribution and minimise costs.
• Acts as a point of escalation on complex technology sourcing issues and provide appropriate support to relevant GTS areas.
• Liaise with colleagues and stakeholders to ensure adoption of best practice and continual improvement in delivery of high service levels to the business.
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
• Maintain confidentiality in all business-related matters.

What you'll do

• Demonstrate a creative and analytical approach to problem solving.
• Develop effective relationships through influencing and advising.
• Source feedback from managers, peers, and customers to demonstrate ongoing credibility.
• Contribute to business strategy to help grow and develop the business in line with GTS targets.
• Achievement of high customer satisfaction levels.
• Effective cascade and delivery of team objectives.
• Has good appreciation of contractual or commercial terms and conditions and can negotiate on them for Computacenter for specific customers.
• Has strong working relationships with Purchasing and Partner Management to work through complex commercial negotiations.
• Can build strong relationships with named suppliers.
• Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required.
• Can suggest and implement process improvements.
• Can work across multiple geographies to support Group wide process.

Performance indicators

• Ensure department meets SLA, KPI and contribution targets.
• Support key customer contracts to maintain and improve contribution.
• Maintain & improve stakeholder satisfaction levels.
• Understand and adhere to GTS policies and procedures.
• Demonstrate strong data analytical skills using excel and Computacenter systems.

What you'll need

Skills and Experience needed

• A willingness to learn and to become the subject matter expert in Technology Sourcing and how it operates.
• Strong mathematical, analytical and excel skills along with the ability to work accurately under pressure.
• A proactive communicator with excellent interpersonal skills.
• At least 3 years’ experience in a similar position.
• Commercially astute/experience or comparable qualification.
• Sound knowledge of MS-Office
• Experience in the management of supplier contracts
• Ability to analyse supplier financial statements for detailed insights
• Advanced understanding of tools to track, measure, and forecast impacts of savings and demonstrate TS value
• Able to create valuable performance metrics and processes to capture data

Education and qualification

• Fully qualified in relevant professional qualification
• Advanced academic background, preferably to a good degree level or equivalent
• Proven track record of work experience in a challenging commercial environment
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management
• Experience of developing best practice policies and procedures for functional areas