Microsoft Support Engineer with German

Computacenter Romania • nationwide call

nationwide

Computacenter Romania is seeking an MS Support Engineer with excellent communication skills and fluency in German and English to join our growing team.

You will provide frontline support for Microsoft 365 services, Windows operating systems, and Azure resource management, ensuring timely resolution of incidents while maintaining high-quality standards and customer satisfaction.

In this role, you will be actively involved in troubleshooting, documentation, and supporting the transition to a structured ticketing environment. You will collaborate with users across various levels of technical expertise and contribute to stabilizing and improving support workflows. This opportunity is ideal for professionals who combine technical know-how with a service-oriented mindset and are looking to make a meaningful impact in a dynamic, remote-first setup.

Life on the team

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organizations.

We are a responsible business that believes in winning together for our people and our planet.

We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 20,000 people worldwide.

What you’ll do

Deliver 1st level support for Microsoft 365 tools (e.g., Outlook, Teams, license management) and Windows OS.
Provide troubleshooting and consultancy across the Microsoft ecosystem (Microsoft 365, Azure, Windows).
Handle support requests submitted via a dedicated mailbox (with future transition to a ticketing system).
Accurately document incidents, solutions, and escalation paths within agreed SLAs.
Communicate effectively in both German and English, offering clear guidance to technical and non-technical users alike.
Escalate complex or unresolved issues to L2 teams in Germany, ensuring complete handover information.
Collaborate with internal teams to support process enhancements and knowledge sharing.
Apply and follow access control policies in Azure Active Directory.
Support the implementation of Zendesk as a ticketing platform and contribute to user adoption and configuration best practices.

What you’ll need

Prior experience in a technical support or service desk environment.
Minimum 2 years of hands-on experience with Zendesk or another enterprise ticketing tool.
At least 2 years of experience supporting Windows operating systems (configuration, troubleshooting).
Solid understanding of Microsoft 365 environments – including license and identity management.
Experience with Azure Active Directory and access control policies (min. 1 year).
Fluency in German (B2) and English (written and spoken) – mandatory.
Strong communication and customer service skills, with the ability to explain technical topics clearly.
A proactive, solution-focused attitude and the ability to work independently.

More information

Nice-to-have:

Experience with PowerShell scripting or automation tasks.
Exposure to SharePoint environments.

Why you should choose us

Thriving Community

We’re a dynamic, agile, and enthusiastic company that’s on a remarkable journey. Offer the perfect blend of a startup mindset, brimming with vibrant energy, while being part of a global organization with over 40 years of presence. This unique combination provides you with the opportunity to make your mark and work with some of the biggest customers globally.

Professional Growth & Learning

We're committed to your professional development. Collaborate with our Community Engineering Partners for tailored development plans, learning opportunities, and best engineering practices. Contribute to IT market awareness, connect with universities, and support internship and mentoring programmes. We offer access to an array of training opportunities, including access to certifications and Udemy, providing you with the tools you need to continually advance in your career.

Flexible Work Environment

We understand that achieving a work-life balance is important. Our flexible work environment allows you to work in a way that suits your needs, enabling you to deliver your best work possible whilst also bringing that all-important balance to your life.

A Supportive Culture

Our culture offers both support and camaraderie. It's a place where freedom and trust go hand in hand, providing you with the autonomy to work flexibly and manage your projects. You can join many of our community events that are designed to strengthen team bonds and promote unity.

Health & Wellbeing

Your health and well-being take centre stage in our commitment. We provide an extensive health package in collaboration with Regina Maria, a renowned private clinic with nationwide coverage throughout Romania. Additionally, you will have access to coaching sessions, guided by experts, which offer valuable guidance for both personal and professional aspects of life.

Flexible Benefits

We understand the importance of flexibility, especially in today's world. Here you can tailor your benefits to suit your unique needs. Whether it's sports and fitness, personal development and coaching, remote office equipment, gadgets, health, children's education, and more, we have you covered.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We’re one of Romania’s Best Places to Work

We are delighted that Computacenter Romania has been recognized as one of the best employers in Romania, earning the prestigious Best Places to Work certification for 2024-2025!

This recognition is a testament to our commitment to providing an exceptional workplace. We are incredibly proud of this achievement and are dedicated to maintaining and improving the standards that earned us the Best Places to Work certification. At Computacenter Romania, we remain steadfast in our commitment to fostering a workplace where our employees can thrive.