Technical Analyst 1

Computacenter North America • nationwide call

nationwide

212274-en_US

About the role

You will work closely with stakeholders in our technology sourcing business to analyze incidents, document them, and collaborate with development teams to provide mitigations and resolutions. In this role, you will support a variety of diverse, home-grown applications and platforms, including our web shop.

The successful candidate will, above all else, be enthusiastic and a team player. You should possess strong interpersonal skills and be able to operate effectively under pressure when required. While you may not have prior experience across the entire application landscape you will be supporting, the ability to quickly absorb new information, learn, and grow into the role will be essential.

This role requires working Pacific Standard Time (PST) hours.

What you’ll be doing

Provide Application Support in a challenging business environment.
Effectively prioritize incidents in accordance with defined SLA’s.
Take ownership of incidents by conducting detailed analysis and seeing them through to a successful conclusion where possible.
Liaise with stakeholders, developers & other Incident Resolver teams.
Proactively monitor supported applications, whilst also reporting and resolving any issues.
Document any new resolutions/information - sharing with team members by updating an already extensive library of knowledge articles.

What you have

Able to recreate, clearly articulate and document problems to internal development teams, as well as offshore partners
Excellent analytical, and creative problem-solving skills
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking
Legally eligible to work in the United States

Bonus points

Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Proven technical experience in a help desk environment
Knowledge of SQL & basic script writing for data analysis
Familiarity of Oracle and Microsoft SQL databases
Previous experience using ITSM Remedy
Background in applications development (developer experience)

Why you should choose us

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.