Processing Technician

Computacenter North America • Buffalo Grove

Buffalo Grove

211960-en_US

About the role
As part of the Computacenter group, we continue to expand our Circular Services brand and global capabilities to Computacenter’s customer and partner community. As a Processing Technician, you will perform basic functionality testing & eradicate all data on a wide range of 2nd user IT equipment including laptops, desktops, printers, monitors, servers, net-working, mobile devices and more. Capture data on each item processed including specification information and grade of equipment. Ensures correct processes are followed to maintain integrity of work carried out and meets data eradication standards, is self-motivated and can work under pressure to achieve daily individual and team targets.

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Carry out daily technical processing or quality checking activities on a wide range of 2nd user IT equipment
Work with other members of the team to ensure departmental targets are achieved
Ensure all client data is appropriately protected via wiping/destruction or other approved company methods
Identify, inventory, and diagnose customer-owned systems and accessories
Access vendor warranty portals to assess warranty status
Use approved diagnostic tools to test functionality of units and grade them appropriately based on set customer-based criteria
Verify units are separated by designation (redeploy, recycle, remarket), and units going back to stock are in good, clean, functioning condition
Ensure safe removal and disposal of end-of-life, defective, and damaged Lithium-Ion batteries
Ensure safe removal and installation of parts to restore functionality based on customer requirements using our established manufacturer portals
Communicate with management team providing feedback on daily activity, handover and challenges faced
Assist with any priority client requirements, queries and problems as directed by the management team
Comply and adhere to company policies & procedures (HR, Health & Safety, ISO Certifications, other industry accreditations)
Maintain site security and adhere to security policy & procedure
Keep work areas neat while contributing to cleanliness and organization of the department
Participate in and successfully complete any company provided training
Demonstrate aptitude for working under pressure and achieve individual targets/deadlines set
Complete any other reasonable instructions from management

What you have

Legally eligible to work in the United States
Experience with Microsoft Office at basic level (Excel, Word, Outlook preferred but not essential)
High school diploma or equivalent
Good knowledge and experience of MS Office and MS Teams. D365 experience is a plus
Practical knowledge of various IT hardware i.e. printers, systems, laptops, monitors, servers, etc. (preferred but not essential)
Practical knowledge of IT components i.e. processors, memory, storage, etc. (preferred but not essential)
Able to carry out safe manual handling of an average 50 to 60 units a day with a maximum lift of up to 50 pounds
Excellent attention to detail
Excellent written and verbal communication skills
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and ability to deal with stressful situations
Motivated individual/flexible self-starter with ability to manage time
Ability to work in team environment and effectively communicate with other teams
Ability to take direction and follow instructions
Strong desire to learn
Good problem-solving skills

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term. disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.