Senior HR Helpdesk Coordinator

Computacenter North America • Westwood

Westwood

217280-en_US

About the role
Perform a range of HR work activities to meet business and customer requirements in North America. This role will work under the direction of the Director of Reward & HR Business Support and work closely with the HR Business Partners and the Center of Excellence teams to ensure the highest level of customer satisfaction levels. Position allows working remotely from home three days per week.

What you'll be doing

Perform a range of HR work activities to meet business and customer requirements in North America.
Responsible for maintaining the organizational structure in Computacenter’s global ERP application systems such as SAP HCM, Employee Central and ServiceNow, and managing the tickets in the Remedy and ServiceNow ticket system specifically
for North America from request to resolution.
Maintain Remedy ticket system for NGHR HR Requests, organizational restructures, management and PA access requests, back-end systems updates such as master position creations and Success Factors updates to requisitions as assigned.
Oversee a seamless ERP transition from SAP to Employee Central and ServiceNow by ensuring end-to-end data validation and actively participating in testing as needed.
Work closely with HR Business Partners to maintain all manager access requests and team structure moves within the SAP, Employee Central and ServiceNow system and work closely with GIS IAM to set up MSS access.
Apply understanding of system capabilities to respond to questions on org structure, status of tickets/requests in a timely manner.
Maintain master position list for North America and Canada and add new master positions to the system once approved as requested by the Talent Acquisition Manager.
Ensure employee data is accurate and reflected the same in SAP and ADP systems and provide weekly reporting to Finance.
Escalate issues in line with HR Standard Operating Procedures and processes to ensure customer demands are met.
Evaluate escalations and action appropriately to ensure customer demands are met.
Communicate on complex issues to meet business and customer requirements to avoid escalations and provide follow-up and status notes in system.

Minimum Requirements

At a minimum, a U.S. Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or the foreign degree equivalent.
4 years' experience in the job offered or any related occupation.
Experience with SAP (Organizational Management) and PA (Personal Administration) Modules.
Experience with SAP configuration and business process analysis.
Experience in organization management supporting automated HRIS systems.
Experience completing end to end SAP implementation in the area of HR.

Why you should choose us

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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