Sales Enablement Ops Mngr

The Sales Enablement Manager position is a strategic role which requires an experienced professional whose primary mission is to design, deliver, and continuously enhance the onboarding, education and enablement for our North America sales organization. This role is responsible for building and leading onboarding programs, ongoing training initiatives, and learning curricula that ensures new hires ramp quickly and seasoned sellers remain relevant to our customers, aligned to our winning together values, and effective at supporting our customers.

As a key enabler of revenue growth, this role not only delivers training and coaching but also oversees the infrastructure (content repositories and tools) and measures the impact of enablement efforts using relevant metrics and AI.

This role is pivotal in shaping how our sales team learns, sells, and grows with our business — translating business goals into scalable, high-impact learning and enablement programs that drive measurable results.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Design and manage a structured onboarding program for new sales hires (Account and Solution Sales), covering product/service knowledge, company value proposition, sales methodology, tools, processes and workflows
• Maintain and iterate the onboarding curriculum as product/service offerings, processes, or market conditions change
• Design and deliver continuous learning programs — workshops, webinars, e-learning modules, virtual or in-person training sessions — to reinforce selling techniques, industry / product knowledge, consultative selling skills, and process adherence
• Review all in flight training programs and provide recommendations to improve and monitor success
• Develop role-based competency tracks so training remains relevant and progressive as our business and people grow
• Incorporate varied instructional methods (classroom-style, self-paced eLearning, role-plays, AI simulations, webinars & video modules) to accommodate different learning styles and maximize effectiveness
• Maintain a centralized SharePoint of enablement and training materials
• Implement and manage sales-enablement tools and platforms to support learning delivery, content distribution, and ongoing enablement
• Educate sales teams on proper use of these tools — integrate tool training into onboarding and ongoing education — to maximize adoption and productivity
• Define and track enablement-related metrics (e.g. ramp-up time for new hires, training completion rates, content utilization, quota attainment, sales performance improvements) to measure ROI and effectiveness of enablement initiatives
• Use data and feedback to identify knowledge gaps and iteratively refine training programs, content, and enablement strategy
• Own enablement for new product launches: develop and deliver training and collateral so that our teams understand the new offering, positioning, and how to sell it
• Assist in process rollout and change management — ensure sales teams are educated and adopt new processes or methodologies smoothly
• Work closely with Sales leadership to assess enablement needs, align training and education objectives with business goals, and prioritize enablement initiatives accordingly
• Contribute to the broader sales strategy by offering insight into where enablement can drive improvement (e.g. closing rates, average deal size, sales cycle time) and help forecast training/resource needs as business scales.
• Continuous measurement of program success, leveraging stakeholder feedback and reporting to the VP of Managed Services Sales & Enablement
• Collaborating with teams across the Computacenter group to adopt ideas and share best practice
• Updating Learning Management System (LMS) with program accreditations
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States
• Bachelor’s degree or equivalent experience
• 3+ years of Sales Enablement, Sales Education, Sales Operations, or Field Sales experience within the technology products and services industry
• Demonstrated success building structured onboarding and learning programs with measurable impact
• Experience driving large-scale enablement programs (preferred)
• Deep understanding of sales processes & methodologies — including sales stages, qualification, objection handling, closing, account planning, negotiation, etc.
• Business acumen & commercial mindset — understands how enablement efforts tie back to business outcomes (revenue, win rates, sales productivity)
• Customer / buyer-centric thinking — ability to anticipate customer needs and pain points, so enablement content and training are aligned with actual market demand
• Data analysis & performance measurement — ability to interpret sales metrics (sales performance, ramp-up time, win rates, content usage, training effectiveness, etc.), spot trends, identify gaps, and adjust enablement initiatives accordingly
• ROI-oriented thinking — evaluating the success and business impact of enablement programs beyond output (e.g. “training delivered”)
• Project management / program management — capable of handling multiple enablement initiatives simultaneously, managing timelines, prioritizing tasks, coordinating across teams, and ensuring deliverables
• Familiarity with relevant tools & technology — comfortable working with Salesforce, sales-enablement platforms, learning management systems (LMS), communication & collaboration tools, analytics tools
• Adaptability / technical learning agility — able to quickly learn new products, adapt to changing market conditions, adopt new tools or processes, and iterate enablement content accordingly
• Strong verbal and written communication skills — for delivering training, writing content, creating presentations, articulating enablement strategies, and collaborating across departments.
• Stakeholder management & cross-functional collaboration — ability to work with sales leadership, marketing teams, sales operations, etc., build alignment, negotiate priorities, and coordinate enablement efforts across the organization
• Detail-orientation and thoroughness — ensuring training materials are accurate, up-to-date, polished, and consistent; paying attention to quality in both content and delivery