Lead Data Center Technician

Computacenter North America • Chicago

Chicago
211389-en_US

About the role
As a Computacenter Lead Consultant, you will assist in providing transformative technology solutions for the most visionary companies in the world. Along with designing and implementing single and multi-vendor technology solutions, you will have the opportunity to work within an industry-leading sales and technical sales team to understand our clients’ needs and craft sustainable roadmaps to achieve their goals. This role has a data center focus.

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives consistent with Winning Together values.
  • To meet business and customer requirements, perform a complex range of technical work activities either remotely or at the customer's site.
  • Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
  • Provide technical leadership in a specific area of expertise.
  • Acts as a role model for colleagues, providing guidance around technical and behavioral competencies to ensure the sharing of internal best practice
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Evaluate escalations and resolve appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Must be semi-strong physically. The servers are extremely heavy and cumbersome. We do have server lifts at the data centers to install them in the higher racks, but for lower locations, the team typically has three people when mass-mounting servers, one on each side and one who guides the units into the rails. Additionally, when unboxing hundreds of heavy servers, the person does need to be strong and have good stamina.
  • The candidate must understand that the team is very dynamic in terms of communication between team members, which happens over texts, emails, and cell phones.
  • Provide design, deployment, and implementation services for single- or multi-vendor solutions.
  • Be regarded as a thought leader by recommending new technologies, best practices and tools that support the growth of the business.
  • Ability to troubleshoot multi-vendor issues.
  • Embrace and support Computacenter’s mission and core values.
  • Be current with vendor offerings and technology.
  • Be available to meet the customer’s IT needs.
  • Achievement of utilization targets.

What you have

  • 7+ years of professional experience in large enterprise data center environments
  • CompTIA hardware certifications is a plus
  • Dell Tech certifications (PowerEdge) is a plus
  • Legally eligible to work in the United States.
  • Extreme attention to detail.
  • Experience with Dell Servers is needed
  • Understanding of Dell iDRAC and how to use it
  • Previous data center experience and love working with core hardware.
  • Solid hardware troubleshooting skills
    • Error code reading and troubleshooting cable issues, connection issues, and failed components.
    • Experience tearing down a complete server to bare motherboard and completely re-installing and reconnecting.
    • Experience with CoolIT liquid-cooled manifolds is a plus
  • Willingness to be extremely flexible with work hours and travel.
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 80 pounds.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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