In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
We are looking for a Dutch-speaking First Line Analyst, fluent in Spanish & English, to join our team at Computacenter in Spain.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your daily tasks will be:
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved to the competent teams
Maintaining and improving customer satisfaction level
Communication with your direct team members and different departments
