IT Support Engineer - Mobile Team

Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience?

If so, then we would like to discuss your next career move!

We are always looking for IT Support Engineers to join our dynamic Technical Resource Group Mobile team. In our Mobile team you will have different assignments at different locations with several of our customers.

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support

• Troubleshooting incidents, software and hardware

• Resolution of software and hardware issues (laptop, desktop, printers)

• Installation and configuration of laptops

• Software issues for inhouse applications

• Organizing, analyzing and handling of tickets in the IT ticketing tool

• Quick analysis and incident management, close collaboration with expert team

• Preparing new and repaired hardware

• Staging laptops and PC's with SCCM

• Windows 10 troubleshooting

• Preparation of conference rooms and management meetings

• Physical installation of cabling, monitors, dockings, pc's, printers,...

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Previous knowledge of Microsoft Applications

• Previous experience of supporting Mobile devices and hand-held devices

• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information

• Previous experience working in a corporate IT environment is an asset

• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers

• Excellent time management and organisational skills

• Willing to take initiative and be hands-on

• Very good communication skills, both verbal and written in English and good command of Dutch

• You have a driver's license

We strongly believe in rewarding & recognizing people for their results & commitment.

Here's what you can expect working at Computacenter :

• An attractive salary package including car

• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc

• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together

• The opportunity to work for a company that truly values people & listens