Technical Analyst

Computacenter Ltd • nationwide call

nationwide

211710-en_GB

Life on the team

Are you passionate about ITIL Processes and ready to explore your capabilities?

We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into Change & Release domain.

Team : GMS IN - DC Change & Release, Digital Control

Role : Change Analyst

Location – Bangalore

Min. 3 years experience in Change Management as CA/CM

What you’ll do

Execute the agreed change tasks associated with Change management process per the agreed Computacenter / Customer process.

Creates / reviews and assesses Requests for Change (RFC) / changes for quality and completeness.

Shall engage with change requestors to support them through the change approval process.

Conducts the Technical advisory board (TAB) meeting with the implementers / requesters for high risk and complex changes.

Participates in the customer CAB meeting to represent the changes scheduled and ensure that the changes are approved on time.

Shall provide meaningful analysis of changes implemented to the project stakeholders.

Provide recommendations on alignment and modifications based on ITIL best practices.

Shall identify and drive any opportunities for improvement to continually optimize the change management process for the program.

Shall dual key/rekey the changes from customer ticketing tool to Computacenter ticketing tool and vice versa (if applicable).

Engage in customer transitions during a new / managed service (as appropriately) to define or modify the change management process.

Conduct regular refresher trainings for the technical teams on change management process and best practices.

Periodically conduct change audit compliance to improve the overall effectives of the change process.

What you’ll need

Good understanding of ITIL and service management principals.
Excellent team worker, able to work in virtual global teams in a matrix organization.
ITIL v3/v4 foundation certified (mandatory).
Shall possess excellent soft skills as this is a direct client facing role.
Willing to work on Saturday(Occasional).
Open to learning ITIL Processes within DC.
Willing to work on multiple accounts.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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