Senior Technical Analyst - DDI L3

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212284-en_GB

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll need

15 years of regular education

• 6+ years’ experience in managing, maintaining, and troubleshooting large enterprise DDI environments.
• Ability to think through problems and visualize solutions and implement and troubleshoot network infrastructure devices.
• Working experience with multiple vendors (OEM, Service providers, etc.) and customers.
• Hands-on experience on working with Appliance modules Infoblox.
• Hands on experience in DNS Registration Add/Modify/Delete, DHCP Scope Creation, M-DHCP, IP reservation, TXT record update, etc.
• Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Infoblox appliances (internal and external).
• Experience in upgrade strategy for the DNS/DHCP software’s when new versions are released and historical logs verification for the DNS/DHCP queries.
• Able to troubleshoot the DNS / DHCP related issues and resolve the issues.
• Able to rebuild the DNS / DHCP servers, if server crashes.
• Able to monitor the health of the DDI appliance using monitoring tools.
• CCNA and Linux certification is added advantage.
• Hands on experience in Linux, wireless, routers & switches are added advantage.
• Working knowledge of authentication technologies and tools Cisco ISE.
• Good understand on Basic routing, switching and wireless technologies.
• A self-starter able to work independently but comfortable working in a team environment.

What you’ll do

• Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
• You will be working on industry leading technology and products from Infoblox to manage DNS, DHCP and IP Address Management.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you working to avoid escalations and improve customer satisfaction levels.
• You will be working with dynamic team, who supports our customers 24/7.
• Maintain SLA performance targets.
• You’ll understand network services requirements and actionable outcomes for stakeholders.
• Ability to adapt quickly with dynamic team environments to maintain consistent effective contribution.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! Awards, quarterly and annual awards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Get more insights

A place where people matter- A day in the office!

Hear from Subodh, Senior Software Engineer, who shares with us his current learning journey, his plans to reach his goals, and how he feels about working at Computacenter India.

Why join our team in India