Technical Analyst - Network L2

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

209143-en_GB

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

• Perform technical activities either remotely or at customer site to meet business and customer requirements.
• Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.
• Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Maintain best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
• Provides guidance and advice to less experienced colleagues to ensure consistent approach.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

What you’ll need

• 4+ years’ experience in managing, maintaining and troubleshooting large enterprise network environments.
• CCNA desired.
• Hands-on experience on Routing & Switching
• Working knowledge and be able to troubleshoot the Wireless Controller (Cisco/Aruba), Cisco Prime/HP IMC, Lightweight AP, Standalone AP, indoor/outdoor AP
• Able to troubleshoot the functions and operations of gateway redundancy protocols (i.e. HSRP, VRRP, NSRP and GLBP) configurations.
• Able to configure and verify router hardware and software operation using all commands.
• Knowledge of RADIUS/TACACS tools like Cisco ACS, ISE
• Knowledge of authentication technologies (Cisco TACACS and / or RSA).
• Working experience in ITIL process
• Able to update all documentation and systems as required following resolutions.
• Able to follow the various Escalation Matrices (i.e. Vendor, Internal and Customer).
• Experience in working with Global client

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! Awards, quarterly and annual awards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Get more insights

A place where people matter- A day in the office!

Hear from Subodh, Senior Software Engineer, who shares with us his current learning journey, his plans to reach his goals, and how he feels about working at Computacenter India.

Why join our team in India