Senior Technical Analyst - Application packaging and Deployment

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

212497-en_GB

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do

Develop application packages in MSI, MSIX, and Wrappers using PSADT, as well as native PowerShell scripts for various Windows operating systems, utilizing tools such as AdminStudio, InstallShield, Wise Package Studio, Advanced Installer, PACE, and Master Packager. Test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise.
Create application packages for macOS environments.
Deploy applications in customer environments using Intune and MECM, actively monitoring deployments, remediating failures, and performing retirement activities for applications in Intune/MECM environments.
Create and maintain effective local documentation including standard operating procedures, best practices, and methodologies for application packaging and deployment.
Develop and maintain skills in Microsoft Windows, OS deployment and software packaging technologies, including assessing how they may be deployed into existing services or developed into new ones.
Identify and select, by agreement and liaison with users, the best method to deploy each piece of software requested taking into consider any current technical limitations.
Creation of changes, Incidents, requests using ITSM tools like ServiceNOW, BMC Remedy, Jira or any other tools available in the industry. Implementing changes, working on incidents interacting with users to mitigate any issues during this time, resolving the requests.
Be active in ensuring your own continuing professional development and participate in relevant professional activities.
Design, implement, and manage complex PowerShell scripts for automation, reporting, and process optimization.
Execute complex technical tasks in endpoint management to align with business and customer requirements.
Lead advanced troubleshooting and root cause analysis (RCA) to resolve issues efficiently, minimizing downtime and ensuring high-quality service delivery.
Escalate and communicate issues in accordance with company protocols to meet business and customer needs while delivering high-quality support to internal and external stakeholders.
Stay up to date with industry standards and emerging technologies to drive innovation in endpoint management.
Provide technical mentorship, lead team improvement initiatives, and contribute to special projects to ensure operational excellence.

What You’ll Need

Experience: Minimum of 7+ years in Application packaging.
Experience: Minimum of 7+ years in Deployment tools like Intune, MECM.
Technical Expertise: Advanced proficiency in Microsoft Intune, MECM, Co-Management, Autopilot, and CMG. Strong knowledge of Intune configuration, policy management, Defender for Endpoint, and cloud security services.
- Advanced proficiency in Application packaging using tools like Adminstudio, Master packager, PACE, PSADT, JAMF across different OS (ex: Windows and MAC)
Operating Systems: Familiarity with Windows, macOS environments, including deep troubleshooting experience with installation, uninstallation related issues.
Scripting: Advanced skills in PowerShell scripting for automation, configuration management, and troubleshooting.
Ability to pull reports on deployments and remediate to get compliance.
Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
Adaptability & Initiative: Flexible, quick to adapt to changes, and eager to take on additional duties and special projects as required.
Ability to work on independent or with a big team with minimal supervision.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! Awards, quarterly and annual awards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

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A place where people matter- A day in the office!

Hear from Subodh, Senior Software Engineer, who shares with us his current learning journey, his plans to reach his goals, and how he feels about working at Computacenter India.

Why join our team in India