Senior Service Architect

Computacenter Ltd • Bangalore, Bangalore Bengaluru

Bangalore, Bangalore Bengaluru

210573-en_GB

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

We are looking for a Service Architect to join our Customer Service Design function.

The Customer Service Design (CSD) team architects all of Computacenter’s Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.

Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across India, UK and Europe and brings a wealth of experience and a wide range of skills.

As part of the Service Architecture team, you will be key in growing Computacenter’s Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.

What you will do

End to end accountable to develop creative solutions for complex, large scale, high risk managed services tenders in the Enterprise/Networking area that inspire your customers and colleagues.
Provide advisory role within specialist area to peer group and customers and can assess and understand customer requirements, issues and opportunities
Design the required infrastructure / technology/tools, operational requirements (such as skill levels, headcounts, locations) and operational processes for the Future Mode of Operations (FMO)
Independently manage solutions within your services and follow prescribed processes to create a coherent solution design.
Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them.
Negotiate with various stakeholders to achieve a commercially viable proposition in line with customer requirements

What you will need

15-20 years of overall experience with IT and minimum 12 years of experience with Enterprise/Networking managed services environment
Track record of successfully designing fully complaint solutions and contracting complex transformational IT Outsourcing Services
Strong experience with creating fully functional design on data center, Network lifecycle management and creating automated processes/services.
Extensive experience designing holistic solutions on routing and switching technologies, LAN, WAN, Wireless LAN, SDWAN etc.,
Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).
In addition to an important level of personal responsibility, you follow prescribed processes and convince our customers as a collaborator in proposal presentations and contract negotiations.
Mature knowledge of service processes, as well as calculation of complex offers in the field of managed service.
Good knowledge of strategy, tactical behaviour and optimal conditions for IT services and market prices
Understand the customers business, industry, organisation structure and change processes.

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.