Consultant - Quality Assurance

Computacenter Ltd • Bangalore, Bangalore Bengaluru

Bangalore, Bangalore Bengaluru

207615-en_GB

Life on the team

Computacenter IN for their business units is seeking a confident and experienced Quality Manager / Consultant, to Define and manage the Operational Excellence framework to ensure an effective and efficient service delivery to the customers and drive Continual Service Improvements aiming to create values to our business.

A combination of good communication skills and strong analytical abilities with a growth mindset will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.

What you'll do

• Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.

• Be the single focal point of contact on the end to end quality management umbrella for both the internal and external customers.

• Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.

• Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).

• Fluent in implementing improvements with sustainable solutions- Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.

• Support Operational Excellence functions in identification and adoption of relevant changes to local practices that enable compliance to quality standards.

• Closely work with the Quality Tower head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.

• Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.

• Ensure the operational escalations and complaints are managed effectively for closure

• Ensure the required SOPs, WIs, are maintained well, and identify such documented instructions are converted into possible automation.

• Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.
• Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders.

• Shall track and monitor the internal and external metrics (SLAs/KPIs) managing through operational dashboard to clearly showcase the health of the program

• Contribute to continually assess the gaps within the operations to support the delivery with the identifying and driving the opportunity for improvements (through Six sigma or equivalent methodology)

• Shall provide refresher process trainings to the technical teams and regularly assist the operations management / operations team to support this task for new starters.

• Shall manage the operational and contractual reporting for the program that includes dashboards, meaning inferences over the contractual obligations, forecasting pattern, etc.

• Possess good knowledge in the Advanced Excel, Scripting to ensure the data analysis are conducted effectively to provide meaning inferences and statistical analysis to the management for further streamlining of solutions.

What you'll need

• 12+ years on core quality assurance background expertise in large infrastructure projects.
• Strong knowledge on ITIL framework (ITIL Expert)
• Prior working knowledge in improvement initiatives (Certified LSS GB/BB / Kaizen, etc.)

• Preferred to have certifications / expertise in ISO 20000 / 270001 standards.

• Good in MS Excel, Power BI, other Business Intelligence (BI) tools

• Strong analytical abilities, Good communication skills

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

At Computacenter, we celebrate differences and it’s important to us that we have a workingculture where you can be free to be yourself; in an environment where you feel valued,respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities’ employer, we’re committed to ensuring that there is fair andequal access to opportunities for everyone. Your application is considered on its meritsregardless of your age, ability, ethnicity, gender identity, marital status, pregnancy,parenthood, religion or belief, sexual orientation, veteran status, or any other characteristicsprotected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.