German Speaking Team Leader - Global Service Coordination

Computacenter Hungary Ltd. • Budapest

Budapest

206315-en_GB

Life on the team…

Managing of up German speaking accounts
Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
Producing and analysing management reports to allocate work and meet business requirements
Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required
Representing the account(s) in front of external and internal stakeholders with support
Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements
Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place
Conducting performance reviews in line with CC policies. Regular coaching, mentoring and feedback giving to team members in a professional manner
Being responsible for management of resourcing requirements (attrition and retention) based on business requirements
Being accountable for having the SOPs up-to-date
Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.
Being exemplary in Computacenter values, integrity, self-responsibility, motivation and customer orientation
Supporting operations manager in managing the account.

You are the ideal candidate if…

You are fluent in German and English
You have experience in people management
You have experience in order processing, customer service and Service Coordination
You have the ability to build relationships with key stakeholders and senior management
You have a high level of stress management skills
You have the ability to coach team members to recognise and use each other’s strengths to achieve team goals
You have excellent administrative skills and ability to analyse data and produce reports
You have excellent time management skills, coordinating, organizing and prioritizing work activities
You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team
You have experience in communication with stakeholders.
You are a team player with collaborative and supportive style
You have a flexible and adaptable attitude
Exemplary Computacenter values; integrity, self-responsibility, motivation and customer orientation.

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.