English Speaking Scheduler - On-site Coordinator

Computacenter Hungary Ltd. • Budapest

Budapest

201574-en_GB

Life on the team…

As an On-site Coordinator (also known as a "Scheduler"), you will be a crucial 4th member of a team based in Hungary. Your primary role will be to oversee field services and organize on-site engineer interventions across Africa, the Middle East, and Europe, covering several countries. Your key responsibilities will include reviewing and evaluating IT tickets related to hardware issues (such as laptops, desktops, mobile phones, tablets, and network infrastructure “hand & eyes support only via engineer scheduling”) and coordinating the scheduling of field engineers to provide hands-on support. Your decisions will be essential in ensuring timely and effective solutions for our customer.

On a daily basis:

Remote Troubleshooting- If minor hardware issues can't be resolved by Level 2-3 Service Desk Teams.
Issue Assessment- You'll analyse incoming hardware-related incidents to determine the best course of action.
Coordination- Your role involves coordinating with Field Engineers, Customer Country IT, and minimal end user communication through MS Teams or email.
Service Scheduling- You'll schedule and organize interventions with partners to support office and production machines as well as VIPs, ensuring we meet our SLAs.
Ticket Management- You'll manage tickets and keep an eye on stock levels through virtual stockrooms in ServiceNow.
Proactive Issue Escalation- If daily operation issues arise, you'll escalate them proactively to address them promptly.
Time Management- Effective time management is crucial in this role to meet service requirements efficiently.
Effective Communication - You'll be working with teams from several countries with diverse backgrounds and work styles, strong communication skills are essential.

You are the ideal candidate if...

You have at least one year of experience in the field of IT service desk or customer service.
You are fluent in English; knowledge of other languages is an advantage.
You have a good working knowledge of Service Now and Microsoft applications.
You are able to plan and organize your own workload.
You have MTTN experience.
You have administrative experience
You are detail-oriented
You are able to provide data for reporting purposes.

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.