German Speaking Junior Service Coordinator

Computacenter Hungary Ltd. • Budapest

Budapest

2362-en_GB

Life on the team…

We continuously expanding our Customer Service Centre, where within our Global Service Coordination function, we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers. As a Service Coordinator, your main responsibility would be tracking and ensuring products are on the right track without any delay. We are looking for either young professionals who would like to start (or continue) their career with us as well as experienced and senior colleagues.

On a daily basis:

Being the Single Point of Contact between End users and Onsite Engineers.
Understanding and supporting the End-to-End Product Management Lifecycle
Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
Within delivery keeping the agreed service levels
Maintaining and improving customer satisfaction, providing a consistent customer experience
Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
Exception handling within the process (stuck process/change process/procedural changes)

You are the ideal candidate if...

You are fluent in German and in English (spoken and written)
You are an experienced and senior colleague or a young professional who would like to start (or continue) your career with us
You have 1-2 years of service desk / logistics / customer service, and/or back-office experience and would like to use your learned skills on a different service area
You have already worked with small transition projects or process transfers with frequent changes to the ways of working
You are confident in your communication with internal and external customers
You would like to use your language capability as a base for your daily work
You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
You have good interpersonal, literacy and numeracy skills
You can work under supervision, follow instructions and procedures as well as you are able to be independent
You can learn new tasks/areas quickly and willing to progress as well as to motivate others
You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
You like complex challenges (at times)
You are able to organize, prioritize, and being able to see the process from a higher level.

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.