German Speaking Manager - International Business Support

Computacenter Hungary Ltd. • Budapest

Soroksári út 30-34, 1095 Budapest

218340-en_GB

Life on the team…

As a key member of our Technology Sourcing function, you will play a pivotal role in shaping and driving the performance of our International Business Support team, with full accountability for delivery for our International customers within our German business.

Joining our team in Budapest offers a unique opportunity to lead a high-impact, international operation, influence strategic direction, and drive continuous improvement across service quality, efficiency, and customer satisfaction.

As a GTS Manager, you will lead and develop a medium, multi-disciplinary and multi-location teams, taking full ownership of operational delivery, performance outcomes, and service excellence. You will act as a senior leader within the function, defining direction, setting clear objectives, and ensuring the successful execution of business priorities.

On a daily basis:

Strategy / Operational Efficiency / Finance Management

You drive the execution of business strategy, translating strategic priorities into measurable outcomes that support growth and profitability
You will initiate and lead initiatives that enhance our service quality whilst also drive efficiency improvements and cost optimisation
You will develop strong relationships with customers, suppliers, and partners, ensuring the delivery SLA, KPI, and service quality commitments
Actively participate in management meetings, 1:1s, and other internal or external discussions

Relationships & Networking

You will develop strong stakeholder relationships that supports to build credibility and position the International team as a trusted Business Partner.
You will establish strong internal and cross-functional networks to enable collaboration, scalability, and service excellence

Service Quality

You will own end-to-end service quality and customer satisfaction across your area of responsibility
You will lead the resolution of escalations, ensuring a timely and effective outcome whilst protecting Computacenter and our customer relationships
You drive a culture of continuous improvement, identifying and implementing enhancements successfully.

People Leadership

You lead, inspire, and develop high-performing teams, creating a strong culture of accountability, engagement, and continuous growth
You set clear performance expectations and actively manage outcomes, ensuring alignment with business objectives
You will be responsible for the hiring, onboarding and development of new team members
You will proactively coach and support employee development of your team

You will be a visible and credible leader, fostering a high-performance, inclusive, and collaborative environment

Adherence to policy

You will ensure compliance to Computacenter policies and report any risks or incidents
You will ensure QHSE standards and best practices are followed by your team
You will leave investigations of incidents and help define corrective actions that avoid future occurances

You are the ideal candidate if...

You bring strong management experience with at least 3 years in a similar fast paced, complex operational or commercial area
You are fluent in German (Business level) and English
You have experience working with reports and management tools to drive performance
You show strong business understanding and think and act in an entrepreneurial way
You have strong problem-solving skills & effective decision maker
You are a confident communicator across all levels
You can handle and resolve escalations effectively
You stay resilient and self-motivated in challenging situations
You are comfortable using MS Office applications
Must be able to travel Internationally (primarily to Germany)

You have an advantage if...

You have experience in Inside Sales or service led commercial environment
You have experience leading multi-disciplinary and multi-location teams, including working in a hybrid setup
You have experience with process improvement techniques and know how to apply them
You bring project management experience, ideally in an international setting
You understand current and emerging market trends, as well as different geographic and cultural needs

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.