French Speaking Team Leader - International Business Support

Computacenter Hungary Ltd. • Budapest

Budapest

212927-en_GB

Life on the team...

Joining our Group Technology Sourcing (GTS) global team, you will have the chance to take part in a department driven by continual improvement.

As a Team Leader you will play a critical role in the service we deliver to some of Computacenter largest podium customers from around the globe. You will be part of the management team and input into the direction and strategy that supports our longer-term vision goals.

On a daily basis:

Supporting the needs of our customers and lead country accounts teams
Enhancing the customer experience when working with the International Business Support Team
Planning and distributing workload appropriately to ensure that business / customer needs & deadlines are met
Resolving customer escalations / queries in a timely manner to avoid disruption and minimise business impact
Effective management and leadership of a team including motivation, development and coaching
Operational resource planning, including search and selection of new team members
Identifying training requirements that supports the team’s development and growth
Holding regular team and 1-2-1 meetings
Collaborating with key business functions to ensure the International Business Support team meet the growing customer requirements
Suggesting and participating in continuous improvement and optimisation projects across the Group team to deliver operational efficiencies that enhance the customer experience.
Supporting the drive towards the use of group-wide processes and tools across International Business Support.

You are the ideal candidate if...

You have a few years of experience in similar positions
You communicate clearly and confidently in both spoken and written English and French
You bring a highly motivated and can-do attitude
You lead, inspire, and coach team members to support their personal development, creating an environment where people aspire to be the best they can be
You appreciate and navigate the challenges of cultural differences
You manage stakeholders effectively and engage confidently with senior managers
You have experience in customer service and handle customer escalations in a timely and professional manner.

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.