FLS Operations Manager

Computacenter Hungary Ltd. • Budapest

Budapest

214249-en_GB

Life on the team...

Operations Manager is a role responsible for overseeing various teams at one or multiple locations. The primary task of this role is to ensure that all operational processes within the area of responsibility are as effective as possible and to continuously strive for improvement to ensure maximum effectiveness and efficiency in the future. This role has a significant interface with Group Managers, respective management teams, and various account stakeholders. It is expected that the individual convincingly represents the benefits of the associated organization and area of responsibility, leveraging the cultural diversity and strengths of the teams to achieve departmental goals.

Operational:

Managing different teams location independently
Understanding the delivered services (what), the processes (how) and results (gaps)
Ensuring the contractual agreed services and KPI based quality in your organisation
Managing the team, measure the quality and efficiency based on KPIs
Constant striving for process improvements to improve 'cost to serve'
Ensure all processes, documents and SOPs related to the organissation are reviewed frequently
Active P&L management for the managed cost centres.

Leadership:

People Management for several teams with team lead structure
Ensuring a communication to our employees based on our CC principals
Frequent performance review with the employees and setup actions if needed
Hiring people, ensuring onboarding, training and follow the leaver process
Create a positive and high-performance atmosphere in your teams
Perception of a role model function in being trustworthy, productive and positive
Active talent management.

Strategy:

Responsible for the strategy of the sub-division in line with FLS key strategies as well as corporate objectives
Assumption of responsibility and participation in initiatives and projects for the further development of the organisation and the achievement of corporate objectives
Establish and maintain contacts with internal and external contacts and create a resilient network to other management positions
Supporting of transitions and changes in FLS.

You are the ideal candidate if...

Minimum of 5 years of experience in Managed Service operations.
Proven experience in managing teams with a line manager substructure.
Strong analytical skills and KPI-oriented management.
In-depth understanding of IT service delivery and processes.
Active participation in Transition and Transformation projects.
Ability to view changes as opportunities rather than risks.
Strong character with excellent people skills – assertive, confident, and diplomatic.
Exceptional assertiveness, confident demeanour, and negotiation skills.
Critical human relations skills, including the ability to inspire, motivate, develop others, and create a positive working environment.
Adaptive thinking for variable situations requiring analytical, interpretative, evaluative, and constructive thinking; decision-making.
Ability to work under pressure and make confident, rational decisions.
Fluent in English.
German skills are an advantage.
Willingness to travel within Europe (maximum 1-2 months).

Why you should choose us

Open communication

We’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. We celebrate diversity and promote inclusion within our industry.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Private Healthcare package.

Trainings and development opportunities

Your development is the key to our success! Our internal training team provides wide range of internal and external training opportunities to our people. In addition to that that there are more department specific career pathways too.

Flexible Cafeteria elements

After your probation period you have the chance to tailor the cafeteria package which suits you the best. You can choose from the various available elements.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Our Office

Located in the heart of Budapest, our Hungarian office is easily accessible from the city center by public transportation. We are surrounded by a range of different restaurants and are within walking distance from the Danube.