Workplace Analytics Manager

Computacenter (UK) Ltd • Birmingham, Edinburgh, Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

Birmingham, Edinburgh, Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

216116-en_GB

Life on the team

We’re looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers’ environments. You’ll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity.

In this role, you’ll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface — driving automation, continuous improvement, and measurable service outcomes.

What you'll do

  • Lead and deliver Workplace Analytics Management (WAM) service for one or more key customers.
  • Use analytics to identify opportunities for automation, remote actions, and process improvements.
  • Drive a “fix-forward” culture focused on user experience, not just SLAs.
  • Oversee service delivery, governance, reporting, and customer reviews.
  • Monitor performance dashboards and use insights to recommend improvements.
  • Ensure contractual compliance, risk mitigation, and security adherence.
  • Collaborate with internal teams and service partners to design and deliver value-add solutions.
  • Share best practices and lessons learned across Computacenter accounts.
  • Support presales and service design teams with DEM expertise where needed.

What you'll need

  • Current SC Clearance (essential) or clearable
  • Strong background in Service Delivery and data analytics.
  • Experience with end-user analytics tools (e.g. Nexthink, Systrack, ControlUp, Aternity, 1E, Ivanti, Workelevate, Liquidware).
  • Proven ability to interpret data and drive customer-centric improvements.
  • Excellent communication, presentation, and stakeholder management skills.
  • Experience managing improvement initiatives, automations, and complex problems.
  • Knowledge of XLAs and End User Sentiment metrics.

Additional information

  • Location: Remote with some travel
  • Hours: 37.5
  • Role type: Permanent

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Jagdeep Singh

Jagdeep Singh

 

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