ITIL Change and Release Analyst

Computacenter (UK) Ltd • Hatfield

Hatfield

216392-en_GB

Life on the team
You’ll be supporting and implementing release management services based at a customer site in Stevenage, in addition to this you will occasionally help support other ITIL processes

What you’ll do
• Manage the end-to-end life cycle of release process that includes planning, scheduling (through stakeholder engagement, analysis, and participation) and associated release coordination activities.
• Support the design and implementation of the release process and train other members of the team
• Provide support as an ITIL generalist, interfacing into our customers ITIL teams
• Provide change control support ensuring governance and compliance with our customer’s process
• Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning.
• Participate in an on-call rota with the team, to assist with incident management if needed
o Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for public holidays.
• Collaborate with internal teams and external suppliers
• Maintain accurate documentation and contribute to continuous improvement initiatives.

What you’ll need
• Strong communication, decision making, pro-active and stakeholder engagement skills
• A background in release management
• Ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required
• We recognise that the ideal candidate may not possess every skill listed in this job description. However, we are committed to providing support, and we’re looking for someone who is eager to ask questions, learn, and grow into the role. The primary responsibility in this role is release management.
• You must be SC cleared or able to pass SC clearance (UK passport holder)

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We are an award-winning employer!

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