ServiceNow Technical Architect

Computacenter (UK) Ltd • nationwide call

nationwide

217467-en_GB

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. 

We were one of the first ServiceNow partners in Europe, awarded the 2022 EMEA Elite Segment Partner of the Year, and most recently awarded a prestigious 2026 ServiceNow Partner of the Year award for Risk and Compliance.

We’ve grown a team with in-depth expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges, by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.

We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience.

If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.

What you’ll do

Our ServiceNow Technical Architects act as the technical design authority for complex ServiceNow solutions, ensuring customer requirements are translated into scalable, secure, and sustainable platform architectures.

Key responsibilities include:

Design and govern high quality ServiceNow solutions aligned to business processes and platform best practices.
Translate business and functional requirements into robust technical architectures and implementation designs.
Provide architectural governance, identifying and mitigating technical and delivery risks early.
Act as a trusted technical partner to customers, communicating complex technical concepts clearly to technical and nontechnical stakeholders.
Represent the ServiceNow Centre of Excellence in customer facing and internal engagements across the ServiceNow product portfolio.
Ensure adherence to coding, design, and delivery standards, producing appropriate technical documentation and handover materials.
Support system testing and UAT, and drive improvements in application performance, stability, and maintainability.
Escalate delivery risks and issues in line with organisational processes to ensure successful outcomes.
Work collaboratively across all ServiceNow CoE teams, contributing to shared standards, best practice, and continuous improvement.

Depending on experience, you will also:

Provide technical leadership and mentoring to consultants across the Centre of Excellence.
Act as technical lead for medium to largescale solutions, ensuring designs meet customer requirements and deliver expected outcomes.
Serve as a role model for technical excellence and professional behaviour, promoting consistent engineering standards.

What you’ll need

Experience of working with HRSD, SPM, GRC and IRM.
5–8+ years’ experience delivering ServiceNow solutions, including acting in a technical or architectural role.
Proven expertise across the ServiceNow platform, including architecture, data model, APIs, development tools, and implementation patterns.
Architecture Excellence (ArchX) and/or Certified Technical Architect (CTA) accreditation.
Robust understanding of ServiceNow platform best practices and architectural governance.
Proficiency in web technologies, including JavaScript, REST/SOAP web services, XML, and JSON.
Demonstrable customer facing skills with the ability to communicate complex technical issues clearly and confidently.
Experience providing technical leadership, mentoring, and design assurance within delivery teams
Experience working across Agile and Waterfall delivery methodologies.
Self-managing, collaborative, and committed to continuous learning and knowledge sharing within the Centre of Excellence.

Additional information

Country: UK

Location: Flexible, travel to customer sites as required

Hours: 37.5

Role Type: Permanent

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!

We asked some of the Computacenter ServiceNow Centre of Excellence team why they think they are a great place to work. Check it out, get inspired, and join us!