ServiceNow Senior Functional Consultant

Computacenter (UK) Ltd • Hatfield

Hatfield

217237-en_GB

Life on the team

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What you’ll do

Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
Working in geographically spread Agile teams– writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What you’ll need

7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
Experience working within a hybrid Agile/Scrum / Waterfall framework
Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
Be able to design business processes, perform requirements analysis and run requirements workshops.
Be an excellent communicator, able to drive and influence others across the internal organisation
Be able to take ownership of both technical and business issues and drive to resolution.

Additional information

Country: UK

Location: Hatfield (Hybrid-working)

Hours: Full-time

Role Type: Permanent

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Collaboration

Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Training

From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Get more insights

ServiceNow Centre of Excellence - Discover a real team like no other!

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